About us

DHL Supply Chain is the world's leading logistics provider. Combining management and value-added services with our customized, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.

Core Responsibilities

To be the country SME in specific solutions design skills and sector-specific skills/ tools
To support the SD workstream in the pursuit of new business/ renewal of existing
Provision of solutions/ analytical support for implementation/ re-engineering needs for key/ strategic projects as assigned
To establi sh optimal costing/ commercialisation for New/ Existing business
Engage and work closely with operations team on implementation of assigned projects
Engage and work closely with BD and sector team on proposing solution design needs

Customer

Work proactively with the customer to identify potential commercial / service improvement opportunities
Interact with customer senior management to uncover needs & opportunities.
Develop and deliver innovative solutions and services that create value for customers and that help meet DSC's growth targets
Actively collaborate with colleagues to develop new services / solutions that improve the customer experience
Anticipate potential risks and proactively implements contingency plans with the support of customers
Proactively review and improves internal processes that do not meet the customer's needs
Actively collaborate with colleagues to gain agreement and resources to meet customer needs

Stakeholder

Develop collaborative relationships with key stakeholders in other functions involved in new business opportunities, renewals and continuous improvement (e.g. BD, Operations, Project Management, Risk, IT, HR, Finance, Legal, Real Estate, etc.) to continuously improve the solution design process, production of deliverables (e.g. solutions, proposals, etc.)
Define and manage Solution Design work stream deliverables across highly complex projects (multi-BU, cross-DPDHL, multi-phase) and support other key stakeholders to maintain alignment on project objectives.
Ensure that key deliverables (data analysis, designed solutions & proposals) meet required quality & customer service standards and are signed off and agreed to by relevant stakeholders
Utilise regional network to give SME input to projects & to ensure peer review of proposed solutions across region
Act as a pointer/navigator for others to access Subject Matter Experts and knowledge within the wider region.

Process

Strategizing

Contribute proactively with strategy team in reviewing and defining solution design strategy.
Interpret local business needs & IBP to develop solution design strategies.
Utilise expertise & market knowledge to provide inputs & insights to the Solution Design strategy.

Designing solutions to deliver business growth, retain and improve existing business

Identify and agree all critical to customer needs and validate data & assumptions to support robust design
Manage the application of the DMADV methodology
Model scenarios of current and future operational solutions & ensure use of best tools for more complex projects
Drive development of Solution Design tools
Advise the customer in new & innovative solutions which address the customer needs and demonstrate clear solution fit
Produce, present and advise alternative cost benefit analysis & value models
Lead risk assessment on own and others solutions

Do You Have What It Takes

Bachelor's Degree
1 to 3 years of relevant experience in contract logistics/supply chain industry
Understanding of end to end SC Experience
Understanding of solution design tools, techniques and procedures
Warehouse, transport and supply chain knowledge.
Exposure to modeling of complex warehousing or domestic transport network, logistics / transport operations, etc.
An advanced user of tools such as Microsoft Excel to perform complex data analysis
Fluent in English

Senior Solution Design Specialist