Trusting Social is the leading Digital Identity & Payment Authentication service provider for the Banking & Financial sector in Vietnam, Indonesia, the Philippines, and India, boasting over 30 existing clients, including banks, financial companies, and e-wallets. Our TrustVision solutions empower clients to onboard customers digitally anytime and anywhere, detect fraud, and enable secure transactions using advanced facial recognition and AI models.

Are you a visionary Product Leader with a passion for solving complex, real-world problems that impact millions Do you thrive on understanding deep market needs, crafting compelling product visions, and collaborating with brilliant minds to bring innovative SaaS/B2B products to life If you're ready to take extreme ownership and drive the success of an entire product line in the dynamic financial sector, then we want you on our team!

How You'll Make An Impact

As our Product Manager, you'll be at the forefront of transforming market needs into impactful, world-class products that solve large-scale problems for our clients. You'll take extreme ownership of your assigned product lines within the Trust Vision department, driving their success from concept to market leadership.

What You'll Do

Understand market needs and customers pain points, stay updated on market trends, create a compelling product vision, and develop a product roadmap quarterly and annually. Spearhead the success of the whole Trust Vision department's product lines in your assigned markets.
Obsess over customers to deliver the products they need, constantly study the products to understand every aspect, and fine-tune them to meet customer needs.
Deliver a world-class product with inputs from customer/client discovery, sales, and advisory teams.
Conduct assessments to identify optimal product opportunities, ensuring alignment of features with the targeted market and available technology.
Work closely with the Data Science team & Engineering team to deliver product features of the product roadmap.
Engage with clients and users to gather constant feedback and incorporate it into the product features.
Conceptualize, define, and guide research and product requirements to create exceptional user experiences.
Use data to understand product and feature performance, and suggest data-driven initiatives to improve the product and user experience.
Use data and client feedback to identify new fraud schemes. Advise clients with tailored use cases based on data and testing outcomes.
Provide expert opinions for enhancements/improvements of the product suite provided to clients.
Collaborate with Data Scientists and Engineers to ensure smooth and proper production implementation.
Pitch or support sales in pitching and deployment for customers.
Foster the professional growth of product team members by providing ongoing development opportunities and offering timely feedback to enhance their skills and expertise when needed.

What We're Looking For

Minimum

4+ years of experience in product management, along with 8+ years of overall work experience
Experience in SaaS/B2B product development
Exceptional problem-solving skills under pressure (candidates who come from internal/external management consulting or similar, or candidates with a Technical background - a degree in Computer Science, Engineering, or a related field - are strongly welcome. You don't need to know how to write any code; you need to understand the product from a technical standpoint only.
Ability to collect and analyze data from various sources, identify key insights, spot product opportunities, and inform product decisions
Willingness to roll up your sleeves and do whatever it takes to help your team win
Ability to maintain a keen attention to detail, multitask, and work well under pressure; zoom in and out on a problem
Good interpersonal skills, teamwork spirit, hardworking with enthusiastic attitudes
Strong learning capability and self-motivation to acquire new knowledge
Extreme ownership, love the products, and do whatever it takes to make the products stand out

Preferred

10+ years of experience
Proven track record in Product Management
Experience with Banking & Financial B2B products, especially payment/ credit transfer solutions.
Knowledge of AI/Machine Learning topics
Experience in managing KYC process or fraud risk management for customer onboarding
An MBA degree would be a plus.

Excellent candidates

Passionate about solving complex and large-scale/world-class problems, finding joy in crafting solutions that impact millions of lives or transform the world.
Excellent in problem-solving, solving problems in a well-structured, data-backed, and deeply analytical manner, combined with a touch of creativity.
Strong track records of products attest to their effectiveness in creating meaningful impacts and addressing the intended challenges.
Extreme ownership is, without a doubt, working for the love of it, leading the team to help millions of lives.

What We Offer

Join our vibrant team and enjoy:

Competitive compensation, including 13th-month salary and performance bonuses.
Comprehensive health care for you and your dependents.
Generous leave policies and flexible work hours.
Convenient District 1 office location (next to the metro station).
Onsite lunch, Grab for work allowance, and fully equipped workstations.
Fun team-building activities, sponsored sports clubs, and Thursday happy hours.
Unlimited free coffee, tea, snacks, and fruit.
A chance to make a profound social impact by democratizing credit access in emerging markets.

At Trusting Social, we live by extreme ownership, data-driven decisions, mindfulness, and audacity. We're committed to doing what's right, best, and truly innovative. If you're smart, driven, and want to make a difference with advanced technology, join us. We offer the runway to truly make an impact.

For more information about us, please visit our website: https://trustingsocial.com

Senior AI Product Manager - Payment Authentication And Digital Identity