COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

This position is for Office of Admissions and Financial Assistance.
To assist with walk-in enquiries, calls to Welcome area, emails in admission mailbox and online Live Chats.
To assist with administrative duties which will include updating of applicants details on application form and on the admission systems.
To support key outreach events such as the Schools Learning Journeys to SMU, school fairs or booths in Junior Colleges and Polytechnics, SMU Poly Day, Scholarship Showcase, SMU IB Day and other signature admissions events.
To support admissions processes, including verification of academic documents, managing student pass application for international students.
Other duties as assigned.

QUALIFICATIONS

Diploma or Degree with at least 1 years of customer service experience.
Good communication skills and enjoy talking to people.
Meticulous, with strong administrative skills and the ability to multi-task across different projects.
Strong customer service mindset with the ability to respond to different types of personalities.
Knowledge of and interest in SMU will be an advantage.

OTHER INFORMATION

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University

Senior Admissions Counsellor (8-month contract), OAFA