VN0644: Technology Svc Spec-Snr

VN0644: Technology Svc Spec-Snr

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Job Description

Technology Planner expected to lead projects, execute IT governance activities and lead the adoption of emerging technologies.

  • Manage up to 7 technology projects at a time, ranging from small initiatives and/or process improvement projects, up to Southeast Asia-wide regional implementations as part of Project Management capabilities
  • Work with business functions across APAC to develop new IT strategies for proposal to APAC IT Management, and improve current APAC Field IT implementations
  • Work with business functions across Southeast Asia to develop new IT solutions that address their ongoing functional needs and issues, via obtaining capital funding from Asia-Pacific (APAC) IT Management, and implement the solutions
  • Evaluate the organization's business needs proactively (over-and-above in-flight projects) and determine how IT can support those needs leveraging software, hardware, or infrastructure.
  • Lead and coordinate root cause analysis (RCA) on recurring incidents and problems, and drive the implementation of permanent resolutions for the incidents, as part of Problem Management capabilities
  • Lead periodic maintenance activities as part of IT Service Delivery
  • Implementation of various endpoint IT changes, and fulfilling IT Change Tasks as part of Change Management and Release & Deployment capabilities
  • Conduct User Acceptance Testing (UAT) coordination and other business-facing test activities (e.g., Post Validation Testing, User Experience Testing) after implementation of IT Changes
  • Continuously document technical documentation, job aids, troubleshooting guides, and other IT documents as part of Knowledge Management capabilities
  • Maintain the accuracy of the Configuration Management Database (CMDB) as part of Service Asset & Configuration Management capabilities

Knowledge, Skills and Abilities Required:
  • Strong fundamental IT knowledge and well-rounded IT experience in varying levels of technology domains
  • Strong knowledge on the adoption and implementation of IT Service Management / ITIL best practices (ITIL Intermediate Certification is an advantage, but not required)
  • Intermediate knowledge and/or working experience on Project Management and Agile & DevOps methodologies (CAPM and/or PMP Certification an advantage, but not required)
  • Ability to communicate and collaborate effectively with varying levels of business users (from frontline staff to Executive level)
  • Self-starter mentality with ability to work independently / with minimal supervision after transition period
  • Strong analytical and problem-solving skills with balanced mindset of maintaining common business sense

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world's GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.What can you expect as a FedEx team member
  • Career Mobility and Development: When you join FedEx, you're joining a team with possibilities that literally span the world-from opportunities for advancement and location transfer, to training and leadership programs.
  • Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

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About FedEx

FedEx Corporation, formerly Federal Express Corporation and later FDX Corporation, is an American multinational conglomerate holding company focused on transportation, e-commerce and services based in Memphis, Tennessee..The name 'FedEx' is a syllabic abbreviation of the name of the company's original air division, Federal Express, which was used from 1973 until 2000. FedEx today is best known for its air delivery service, FedEx Express, which was one of the first major shipping companies to offer overnight delivery as a flagship service. Since then, FedEx also started FedEx Ground, FedEx Office (originally known as Kinko's), FedEx Supply Chain, FedEx Freight, and various other services across multiple subsidiaries, often meant to respond to its main competitor, UPS. FedEx is also one of the top contractors of the US government and assists in the transport of some United States Postal Service packages through their Air Cargo Network contract.

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