VN0061: Cust Fin Svc Rep

VN0061: Cust Fin Svc Rep

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Job Description

Ship to Collect (STC) GCI Credit & Collections Disputes Cash Applications Billing

Education: Bachelor / College degree
Experience: One (3) year of related work experience, preferably in a customer-facing environment.

Credit Control activities:
To perform Credit Control activities in order to prevent and collect outstanding customer debt, while maintaining customer satisfaction.
  • Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles for the assigned portfolio to meet collection targets.
  • Manage the customer portfolio within the agreed credit terms and credit limits together with maintaining good relationships with customers.
  • Efficiently, accurately & timely update information about customer contacts on Collection systems to ensure quality collection data
  • Timely and accurately manage the receivable accounts to ensure only valid open items to be correctly aged.
  • Liaise with other functions and customers (where necessary) to understand how the query was caused and reach agreement on solution.
  • Identify potential risk and create awareness to superiors and escalate problem collections to superiors when necessary and in a timely manner.
  • Provide necessary information of credit worthiness to respective teams when required.
  • Prepare enough documents of bad debt for legal action if necessary and proceed legal actions to resolve bad debts.
  • Coordinate and assist team to manage the workloads within the STC department

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world's GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.What can you expect as a FedEx team member
  • Career Mobility and Development: When you join FedEx, you're joining a team with possibilities that literally span the world-from opportunities for advancement and location transfer, to training and leadership programs.
  • Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

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