[VN] Customer Service Executive (HCM)

[VN] Customer Service Executive (HCM)

Doctor Anywhere
1-4 years
Not Specified

Job Description



About Doctor Anywhere

Doctor Anywhere is a regional tech-enabled, omni-channel healthcare company, on a mission is to make healthcare simple, accessible, and efficient for everyone. Doctor Anywhere's digital platform bridges gaps in the healthcare ecosystem through technology and innovation, enabling users to manage their health easily and effectively through the DA mobile app. Headquarteredin Singapore with presence in 5 countries in Southeast Asia, Doctor Anywhere now serves more than one million (and growing) users in the region.
If you thrive in an environment that values disruptive thinking and innovative problem-solving, and would love to do purposeful work that can impact the community, join us in our mission to build great products to help everyone lead happier and healthier lives!

The role we are hiring for

We are seeking aCustomer Service Executivewho will provide accurate policies and products related information and ensure high quality customer service experience.

The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.

This role reports directly to the Customer Service Team Lead (Mass).

Responsibilities:

- Receive calls, consult information and resolve customer complaints related to the company's products.
- Record customer reviews and feedback.
- Follow customer care processes, find measures to continuously improve the company's customer care activities.
- Measure customer service satisfaction, service quality, customer care quality on a monthly/quarterly/yearly basis.
- Report the work results to the Manager, propose solutions to improve and improve the service quality of the company.
- Responsible for periodic and ad hoc reports as required by Manager
- Any other ad hoc duties assigned by Manager when appropriate.

Requirements:

- Bachelor's degree in Communication, Foreign Languages, Humanities is preferred, with at least 1 years of progressive customer service experience in a fast-paced environment, ideally in a start-up company
- A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required
- Having a positive attitude towards customers
- Proficient in Word, Excel, Power point Having good command in English
- Excellent in communication No lisp or dialect
- Experience in working with customer support systems and tools is an advantage
- Having knowledge in medical technology, health insurance is preferred
- Excellent in English.

At Doctor Anywhere, we are guided by the core belief that healthcare should be simple, accessible and efficient for everyone. Since our launch in 2017, we've been disrupting the healthcare industry by developing innovative solutions to bridge gaps in the healthcare ecosystem. Our services integrate both digital and offline platforms to empower users to take charge of their health. Headquartered in Singapore, we have regional offices in Malaysia, Thailand, Philippines, Vietnam, and India, serving more than 2.5 million (and growing) users across Asia.

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