Telesales Executive

Telesales Executive

2-5 years
Not Specified

Job Description


Would you like to become part of the world's most international company in the world that also a Top Employer and a No. 1 World's Best Work Place
A company that pioneered cross border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Customer Centric Team and deliver excellence in a digital world , AS ONE!YOUR TASKS:
  • Work closely with new and existing clients, under supervision, to determine their present and future needs and proposing suitable products and services in order to maintain and grow revenue for DHL
  • Maintain call rates to assure contact with assigned customers and act as the main interface between the customer and DHL to ensure optimal level of service is provided at all times
  • Understand customer's objectives, buying criteria and decision making processes and form long term business relationships in order to leverage revenue from the relationship and promote DHL as a quality supplier with the aim of achieving preferred supplier status
  • Negotiate price and volume discounts in accordance with DHL policy and liaise with support staff to ensure customer retention and continued business
  • Identify and gain new business through a sustained program of cold calling and follow up referrals/leads and keep abreast of competitor's sales strategies
  • Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers expectations without compromising DHL's position by over-committing to customers

  • Minimum of 2 year's sales and or customer service experience
  • Diploma holder or above with at least 1 year work experience OR Degree holder with less experience
  • Fluent English
  • Strong career support & lots of opportunities in an international environment.
  • Global certified training and a professional coaching & feedback culture
  • Respect and Results culture
  • Multifarious benefit programs
  • Multifarious engagement activities under Best Day Everyday Everyday our Health & Well being program
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!

About DHL

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