Telemarketing Executive

Telemarketing Executive

DHL
3-6 years
Not Specified

Job Description


YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world that also a Top Employer and a No.1 World's Best Work Place
A company that pioneered cross border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Customer Centric Team and deliver excellence in a digital world , AS ONE!YOUR TASKS:
  • Ensure that lead originators are acknowledged and provided with feedback on the outcome of the lead.
  • Complete activity reports to measure individual/department effectiveness.
  • Coordinate and manage DM programmes and ensure appropriate follow up.
  • Where appropriate, to successfully open accounts for new DM customers.
  • Ensure co-operation with other members of the sales team and throughout the sales force.
  • Provide customer oriented service at all times relating to specific sales issues.
  • Act as main contact for DHL of small trading accounts under Telesales, responding and satisfying their sales and post-sales requirements
  • Manage multi channel customers by phone or direct mail
  • Provide customer oriented service at all times for multi channel customers
  • Build and maintain strong vendor-client relationships.
  • Coordinate with all sales channels, CS and Marketing Department for lead management
  • Liaise with other departments to ensure delivery of service commitment to multi channel customers
  • Ensure feedback is provided to all lead generators on status of all leads endorsed
  • Qualify all internal and external lead sources in order to pass leads to the appropriate sales resource.
  • Quantify express revenue potential and validate customer information and needs (segment) through using the globally agreed selection criteria to produce quality leads and accounts to ensure DHL achieves its overall sales/revenue objectives and targets.
  • Raise relevant paperwork for the main customer database ensuring customer information is available throughout the organisation
  • Maximise on all opportunities to secure new business by providing account facilities to customers through the lead qualification process.
  • Ensure the data integrity in DHL systems for recording the updated customer historical information
  • Adhere to regional standards and agreed procedures and processes
  • Contact companies and individuals currently not holding an account, confirm customer details and identify traffic profiles thereby assessing quantity and quality of future business.

YOUR PROFILE:
  • 3 years experience in sales
  • Diploma (or equivalent)
  • Telephone skills
  • Database skills
OUR OFFER:
  • Strong career support & lots of opportunities in an international environment.
  • Global certified training and a professional coaching & feedback culture
  • Respect and Results culture
  • Multifarious benefit programs
  • Multifarious engagement activities under Best Day Everyday Everyday our Health & Well being program
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!

About DHL

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year

Job Source : careers.dhl.com

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