Technical Specialist

Job Description



JOB SUMMARY:
The Technical Service Representative - Flexible Film Packaging & Engineering Plastic will beresponsible for capturing customer requirements and a trend in the plastic industry, developing themarketing tools for promoting the existing products to customers and following the trial with the
customers, handling the troubleshooting, and the customer complaints.

DUTIES AND RESPONSIBILITIES:
. Cover the technical aspects in the specialty applications mainly the flexible film packaging, and
the engineering plastic categories.
. Ensure that customers receive the technical advice, support, and guidance service they need.
. Provide technical assistance in analyzing their requirements
. Advising adequate products for the application, promoting new products, and following trialsperformed by customers
. Follow up and resolve customers complaints promptly and attend troubleshooting. Whennecessary participate in laboratory analytical works.
. Stimulate and recommend product improvements or developments and coordinate theseactivities between our laboratories and customers.
. Explore the technical requirements of potential new markets or products that can bring or keepthe company in the leadership.
. Understand our production capabilities and communicate with customers to maximize ourefficiency in product supply.
REQUIREMENTS:
. Education:
o Bachelor's Degree or Master's degree in Polymer Science, Chemical Engineering,
Chemistry, or similar relevant field.
. Experiences:
o At least 3 years of direct experience in the flexible film packaging, agricultural film, andplastics/polymer conversion process such as technical support/process
engineer/maintenance engineer/quality control engineers.
o Knowledge on other plastic applications, i.e. rigid or diversification is an advantage.
o Some experience in plastic/polymer conversion machines is needed.
. Other requirements:
o Have a good knowledge of plastic masterbatch and additive
o Excellent communication skills, including at least intermediate English skills.
o Computer literacy and good presentation skills
o Negotiation with creative problem-solving and positive influence skills
o A driven, self-starter personality, with an excellent service mind and willing to learn a newthing.
o Take a broad, strategic overview and engage stakeholders & team members in thinkingabout issues in the wider context.
o Capable to work under pressure
o No color blindness

JOB TYPE

Industry

Other

PERSOLKELLY is a joint venture established in 2016 between PERSOL HOLDINGS (previously Temp Holdings) and Kelly Services to cater to the rising workforce employment needs of the emerging Asia Pacific market. We are one of the largest workforce solutions providers in the region, spanning over 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

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