Station Manager, Ha Noi

10-13 years
Job Description

POSITION SUMMARY Oversee all functions, to plan, direct and control all aspects of operations within Hanoi (office/station) assist in project management business planning, service improvements and strategy development sales and marketing activities with the objective to provide progressive leadership for the workgroup, exceed service commitments and customer satisfaction, generate revenues and achieve sustainable profitability.


  • Select, train, develop, motivate and monitor performance of direct reports, and develop a succession plan in order to achieve functional & departmental objectives.
  • Ensure the respective branch is operating in compliance with local Laws and to follow FedEx directives and regulations.
  • Prepare and submit annual budgets to management control, monitor and report results on a regular basis to achieve budgeted targets.
  • Periodic and on time report/update of current operations conditions.
  • Provide direction and support for resolution of complex customer issues coordinate/execute implementation of service and selected programs review customers feedback and initiate improvement measures participate in sales calls to maximize customer service and generate revenues to support our business objectives.
  • Set strategy at area of control, create short term and long term plans for operational needs formulate, implement and review contingency plans to support overall operations and individual areas of operations plan overall resources/manpower/equipment/supplies at area of control and assist with the development of business strategy and contingency plans for Hanoi and the surrounding areas.
  • Maintain good relationships with local agents & carriers, relevant government and regulatory bodies and other operational departments and overseas counterparts within company.
  • Creating comprehensive and proper back up structure for the responsible station and cultivating multi-tasking culture in his/her station.
  • Playing the roles in growing and training potential resources in his/her station in order to create a prospect career path to employee(s).
  • Overseeing entire station profit and loss include but not limited to revenue generating and cost management.
  • Ensure the overall service performance meets or exceeds the Corp provided SQI (KPIs).
  • Additional projects and duties as assigned.

  • Bachelor's degree or equivalent.

Experience & knowledge:
  • Over 10 years professional experience in multinational forwarding and logistics Company.
  • Minimum 6 years in management position is a MUST.
  • Good knowledge of Vietnam logistics related legislations and regulatory requirements.
  • Good connections with air and ocean carriers
  • Familiar with local market.
  • Fluent in written and spoken English and local language.

  • Visionary leadership, human relations and communication skills.
  • Strong organization, analytical, and problem solving skills.
  • Good at people management & motivation.




Job Source:

FedEx Corporation, formerly Federal Express Corporation and later FDX Corporation, is an American multinational conglomerate holding company focused on transportation, e-commerce and services based in Memphis, Tennessee..The name 'FedEx' is a syllabic abbreviation of the name of the company's original air division, Federal Express, which was used from 1973 until 2000. FedEx today is best known for its air delivery service, FedEx Express, which was one of the first major shipping companies to offer overnight delivery as a flagship service. Since then, FedEx also started FedEx Ground, FedEx Office (originally known as Kinko's), FedEx Supply Chain, FedEx Freight, and various other services across multiple subsidiaries, often meant to respond to its main competitor, UPS. FedEx is also one of the top contractors of the US government and assists in the transport of some United States Postal Service packages through their Air Cargo Network contract.

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