Station Manager, Ha Noi

Station Manager, Ha Noi

10-13 years
Not Specified

Job Description

Tn Binh District, Vietnam

Job Family: FTN: Operations Senior Management
POSITION SUMMARY Oversee all functions, to plan, direct and control all aspects of operations within Hanoi (office/station) assist in project management business planning, service improvements and strategy development sales and marketing activities with the objective to provide progressive leadership for the workgroup, exceed service commitments and customer satisfaction, generate revenues and achieve sustainable profitability.

  • Select, train, develop, motivate and monitor performance of direct reports, and develop a succession plan in order to achieve functional & departmental objectives.
  • Ensure the respective branch is operating in compliance with local Laws and to follow FedEx directives and regulations.
  • Prepare and submit annual budgets to management control, monitor and report results on a regular basis to achieve budgeted targets.
  • Periodic and on time report/update of current operations conditions.
  • Provide direction and support for resolution of complex customer issues coordinate/execute implementation of service and selected programs review customers feedback and initiate improvement measures participate in sales calls to maximize customer service and generate revenues to support our business objectives.
  • Set strategy at area of control, create short term and long term plans for operational needs formulate, implement and review contingency plans to support overall operations and individual areas of operations plan overall resources/manpower/equipment/supplies at area of control and assist with the development of business strategy and contingency plans for Hanoi and the surrounding areas.
  • Maintain good relationships with local agents & carriers, relevant government and regulatory bodies and other operational departments and overseas counterparts within company.
  • Creating comprehensive and proper back up structure for the responsible station and cultivating multi-tasking culture in his/her station.
  • Playing the roles in growing and training potential resources in his/her station in order to create a prospect career path to employee(s).
  • Overseeing entire station profit and loss include but not limited to revenue generating and cost management.
  • Ensure the overall service performance meets or exceeds the Corp provided SQI (KPIs).
  • Additional projects and duties as assigned.

  • Bachelor's degree or equivalent.

Experience & knowledge:
  • Over 10 years professional experience in multinational forwarding and logistics Company.
  • Minimum 6 years in management position is a MUST.
  • Good knowledge of Vietnam logistics related legislations and regulatory requirements.
  • Good connections with air and ocean carriers
  • Familiar with local market.
  • Fluent in written and spoken English and local language.

  • Visionary leadership, human relations and communication skills.
  • Strong organization, analytical, and problem solving skills.
  • Good at people management & motivation.

Job Details

Employment Types:


About FedEx

FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. The Philosophy People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company. The Culture We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams. The Mission We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

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