Specialist, Customer Services South

Specialist, Customer Services South

AIA Group
Ho Chi Minh Vietnam
Not Specified
Not Specified

Job Description


Bring your career aspirations to life with AIA!Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints
• Provide product and service information to customers and to agents and business partners as appropriate
• Identify upselling opportunities to maintain and increase income streams from customer relationships
• Recommend and implement programmes to support customer needs
• Resolve customer claims and complaints
• Develop initiatives to proactively inform and educate customers
• Coordinate customer survey with marketing team and develop improvement plans in response to customer survey
• May develop and deliver functional / technical training in customer service related areas
 Learn to develop/ enhance CS system/ tools/ procedures, coordinate with others depts. in common project.
[Use this profile for positions delivering training for customer service staff]
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About AIA Group

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.Our Promise to help people live Healthier, Longer, Better Lives.

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