Social Key Account Management Executive - Customer Excellence & Admin, Shopee Xpress

2 Applied
Job Description

Job Description:

  • Acquire opinions and needs of customers, then work closely with Operation, Technology, ... to improve service quality, bring positive experiences and satisfaction to customers.
  • Build and maintain strong, long-lasting customer relationships.
  • Regularly forecast the volume from the key sellers.
  • Identify and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.
  • Assist with high severity requests or issue escalations as needed.
  • Perform other duties as assigned by the line manager.
  • Able to coordinate with cross-functional teams to identify issues and follow up on solutions.
  • In-depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
  • Driven to achieve team goals and is transparent to share ideas to help the team improve performance.

  • Preferred background in business administration, Economics, Finance, Management/ supply chains.
  • At least 1 year of experience in Customer Care (preferably Logistics and E-commerce).
  • Work independently and proactively take on new responsibilities where most needed.
  • Have a good sense of process understanding and workflow optimization.
  • Good at communication, negotiation, and problem-solving.
  • Proficient in Microsoft Excel and Microsoft PowerPoint, English skill is a good advantage
  • Desire to learn and desire to understand how the world works.





Job Source:

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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