Social Key Account Management Executive - Customer Excellence & Admin, Shopee Xpress

Job Description:

• Acquire opinions and needs of customers, then work closely with Operation, Technology, ... to improve service quality, bring positive experiences and satisfaction to customers.
• Build and maintain strong, long-lasting customer relationships.
• Regularly forecast the volume from the key sellers.
• Identify and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.
• Assist with high severity requests or issue escalations as needed.
• Perform other duties as assigned by the line manager.
• Able to coordinate with cross-functional teams to identify issues and follow up on solutions.
• In-depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
• Driven to achieve team goals and is transparent to share ideas to help the team improve performance.

• Preferred background in business administration, Economics, Finance, Management/ supply chains.
• At least 1 year of experience in Customer Care (preferably Logistics and E-commerce).
• Work independently and proactively take on new responsibilities where most needed.
• Have a good sense of process understanding and workflow optimization.
• Good at communication, negotiation, and problem-solving.
• Proficient in Microsoft Excel and Microsoft PowerPoint, English skill is a good advantage
• Desire to learn and desire to understand how the world works.