Smart Services - Product Owner

3-6 years
Job Description



Job Description:
. Department: Smart Services Institute
. Reports to: Project Management Director
. Smart Services Institute is the department in charge of smart features of company's EVs, including in-vehicle and off-vehicle connected services such as virtual assistant, vehicle control, navigation, safety and security, smart home control and office features, etc.
. The Product Owner - Smart Services is responsible for gathering customer insights, performing detailed requirements analysis, develop product requirements and manage the end-to-end delivery of tasks through agile project management, documenting processes, and performing some user acceptance testing.
. This role is responsible for designing and building solutions to meet customer needs in collaboration with relevant departments, ensuring the positioning values in line with selected CVP.
. This role takes part in the creation of KPIs and OKRs for the relevant team(s)/ product(s) of the Smart Services Institute
. To succeed in this role, the job holder you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
A. Product development
. Setting operational objectives by studying business functions gathering information evaluating output requirements and formats
. Participate in drawing up the overall product specifications, including constructing workflow charts and diagrams studying system capabilities writing specifications
. Gather and analyze customer insights to develop new product feature requirements and enhancement plans.
. Draw up the solution delivery procedures to the customer, administer the solution delivery plan to the customer according to the designed process.
. Develop product requirements and collaborate in the management of end-to-end product delivery including customer portrait identification and pain-point journey Solution design Solution Development Testing Launching Experience Evaluation... and Solution Adjustment.
. Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement
. Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
. Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
B. Product delivery
. During the Planning & Strategy stages:
o Gives inputs to generate the smart services roadmap by week/month with dashboards to demonstrate improvement iterations - work closely with Planning (Working knowledge of Jira & TFS required)
o Gives inputs to generate Release schedule commitment for all devices (including app, if any) - own the live document
o Use the interface to plan for new commercial contracts and third-party features - generate a roadmap by customer value
. During Hardware and Software development phases:
o Work with the Hardware and in house Manufacturing teams to define deadlines, maturity gateways including 2nd and 3rd source components tracking. Track mechanical test and sign of status
o Work with the UX team, design to manage the scheduling of UX/UI new content reviews
o Give inputs for the concise reports for DV completions status
. During Software Integration
o Ensure the process for delivering cross functional features - coordinate architecture reviews and drive implementation plans
o Collaborate to create metrics for System test completion and status
o Keep track of the progression of Automated test coverage
C. Product quality & stakeholder management
. Quality
o Coordinate the continuous improvement, define, and implement improvement stories to increase the velocity and quality of programs.
o Coordinate and manage task execution, removing task impediments to allows teams to fully focus on product delivery.
o Contributes to maintain comprehensive project documentation
o Expose Quality metrics by market - what matters most to customers
o Ensuring that the data consumption is continuously monitored, measured against targets and validated
o Monitoring legislative changes and lead the conducting of impact analysis
o Perform risk management to minimize project risks
. Vendor/ Third party/ Stakeholder relationship management
o Establish and maintain relationships with third parties/vendors
o Coordinate internal resources (BE/FE/App/UXUI/QA) and third parties/vendors for the flawless execution of projects
o Work with team leads to resolve people problems and project roadblocks, conduct postmortem and root cause analysis to help squads continuously improve their practices to ensure maximum productivity
o Be able to direct the head of smart services on areas to focus and drive technical reviews into the correct forums
o Ensure the daily clear communication between technical teams to quickly bring resolutions
o Own the communication, coordination and delivery of Connected Car data that is critical to running a connected services business
Job Requirements:
. Required qualification
o A good knowledge of the Smart Services Institute working practices and role in the business
o A bachelor's degree in appropriate field of study or equivalent work experience
o A minimum of 3 years of experience in business analysis or a related field.
o Exceptional analytical and conceptual thinking skills.
o Advanced technical skills.
o Demonstrated success of working with cross functional teams and diverse geographical locations
o Strong interpersonal skills and demonstrated leadership behaviors
o Knowledge of IoT products and services
o Being able to create KPIs, OKRs for the relevant products/ skill teams in the Smart Services Institute
o Being able to generate the Smart services roadmap with dashboards to demonstrate improvement iterations
o Fluent spoken (and ideally written) English and Vietnamese for international communications and coordination of diverse skill teams
o Experience creating detailed reports and giving presentations.
o Knowledge of network protocol (both operator and device side), network core platform, Telematics, eSIM
o Competency in Microsoft applications including Word, Excel, and Outlook.
. Optional qualification:
o Good working and implementation knowledge of Agile and agile practices in a similar environment
o Demonstrated knowledge of metric creation in an agile environment to drive performance and delivery
o Good knowledge of the inner workings of company to maximize the value of connectivity for the Enterprise
o Demonstrated Business acumen with a good understanding of planning, strategy, and implementation
o A track record of following through on commitments.
o Experience leading and developing top-performing teams
Job benefits:
. Salary up to 55M gross ($2300 gross)
. Other regimes and welfares under Vietnam's Labor Law.
Contact:
. Email: [Confidential Information]
. Phone: +84968686604 (Zalo/ Viber/ Whatsapp)

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PERSOLKELLY is a joint venture established in 2016 between PERSOL HOLDINGS (previously Temp Holdings) and Kelly Services to cater to the rising workforce employment needs of the emerging Asia Pacific market. We are one of the largest workforce solutions providers in the region, spanning over 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

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