Small Medium Enterprise Seller Support - SPX Express, Customer Excellence

2-4 years
14 days ago
Job Description

Job Description:

  • Act as the lead point of contact for any matter related to SPX Express.
  • Improve overall Seller Support and service quality through understanding seller needs and channel these for internal improvement opportunities with respective stakeholders.
  • Provides prompt and efficient service to Sellers including the appropriate escalation of Sellers issues.
  • Assist with high-severity requests or issue escalations as needed.
  • Able to coordinate with cross-functional teams to identify issues and follow up on solutions.
  • Monitor and analyze seller's performance to identify operational issues, gaps to meet the KPIs & root cause for non-compliances on SLAs
  • Support in setting up to manage seller's operation with positive impact to entire end to end on-time pick up and delivery
  • Driven to achieve team goals and transparently sharing ideas to help the team improve performance.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
  • Liaise with other departments such as Customer Service, Operations, or Payments teams as required to resolve Seller's issues and questions.
  • Possess the capacity to comprehend data, enabling the formulation of actionable solutions for Sellers.
  • Perform other duties as assigned by the line manager.


  • Preferred background in business administration/ supply chains/ e-commerce.
  • Have at least 2 year of experience in e-commerce logistics.
  • Have a good sense of process understanding and workflow optimization.
  • Good at communication, negotiation, and problem-solving.
  • Work independently and proactively take on new responsibilities where most needed.
  • Good data analysis skills and Google Sheets is a big plus.
  • Desire to learn and desire to understand how the world works.

Job Source:

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

People Also Considered

Career Advice to Find Better