ShopeePay - Customer Service

ShopeePay - Customer Service

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Job Description

Job Description:
  • Directly deal with customer support tickets and complaints transferred from Level 1 (L1) Frontline.
  • Directly handle the task of L1 Frontline when inflow a lot and on campaign days. Willing to learn new things and adapt to the new environment quickly.
  • Take high responsibility for serving customers by wow Customer Service.
  • Get new initiatives to improve processes, daily task.
  • Maintain a balance between company policy and customer benefit in decision making.
  • Manage own Backlog, ensure KPIs such as: Productivity, CQM,...
  • Perform other tasks as required by superiors.

  • Experience in customer service.
  • Good communication and problem solving skills, thoughtful, enthusiastic.
  • Working shifts from 06h00 to 22h00 all days of the week (8 hour/shift), working 24 public days/month (with at least 01 day off/week).
  • Good teamwork.

About Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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