[ShopeePay] - Customer Service

Job Description: * Directly deal with customer support tickets and complaints transferred from Level 1 (L1) Frontline. * Directly handle the task of L1 Frontline when inflow a lot and on campaign days. Willing to learn new things and adapt to t

Job Description: * Develop & implement online merchandising and promotion plans * Produce campaign mechanic / micro-site layout to optimize customer experience and maximize sales potential based on various factors. * Monitor campaign perform

Job Description: * New merchant establishment and management * Maintain and build up cooperative relationships with existing partners * Identify and propose potential business deals with potential customers and decision makers. Exploring and

Job Description: * Reconcile data between ShopeePay system and Partner system daily * Make payment request to Partners daily. Prepare internal reports monthly * Reconcile and repare reconciliation minutes with Partners monthly * Monitor a

Job Description: * Perform risk assessments to understand risk level, significance and scope * Keep up to date with, and understand, relevant laws and regulations * Develop and implement a compliance program to ensure the organization operat

Job Description: * Maintain and build up cooperative relationships with existed partners. * Identify and proposing potential business deals with potential customers and decision makers. * Coordinate with other departments in the company to f

Job Description: Be responsible for managing and driving internal and cross-functional projects that are led by the CX team, from planning to execution. * Act as the Project Manager to drive assigned projects from feasibility study, planning to e

Job Description: Customer Experience (CX) Improvement, Fulfillment Experience is responsible for investigating issues, monitoring Buyer recovery and driving initiatives to improve customer experience during the Fulfillment stage. * Act as the con

Job Description: Oversee customer experience via logistics service provided by Shopee Xpress, including following activities: * Conduct analysis to understand users pain points, identify the right problems that need to be eliminated, and provide

Job Description: * Act as the contact point for receiving issues that impact user experience, investigate the root causes and propose recovery if needed. * Drive initiatives to resolve user pain points, and improve user experience in meeting us

Job Description: * Design clear user journey for new business products roll-out covering all touch points with customer-focused process. * Conduct product testing and evaluate effective user interfaces. * Collaborate closely with Product, Op

Job Description: Customer Experience (CX) Improvement, Fulfillment Experience is responsible for investigating issues, monitoring Buyer recovery and driving initiatives to improve customer experience during the Fulfillment stage. * Act as the con

Job Description: Purchasing Experience Lead is owning and responsible for ensuring buyer experience during Purchasing Journey meets user expectations across touch points. * Customer Journey Design: Own Purchasing Experience Journey from designing

Job Description: Act as the contact point to collect and manage daily User Changes across functions to ensure User Change Calendar up-to-date * User Change Calendar: execute the process/tool to collect User changes across functions and ensure the

Job Description: Oversee customer experience via logistics service provided by Shopee Express, including following activities: * Conduct analysis to understand users pain points, identify the right problems that need to be eliminated, and provid

Job Description: * Act as the contact point for receiving issues that impact user experience, investigate the root causes and propose recovery if needed. * Drive initiatives to resolve user pain points, and improve user experience in meeting us

Job Description: * Drive new initiatives with relevant stakeholders such as Business Development & Category (MP, P2P, etc.) team to grow user base & drive transaction number. * Work with cross-functional teams such as Business Intelligence, Pro

Job Description Drive Lazada Logistics partner operations to bring efficiency, cost optimization and best customers experience. . Reporting to Head of Transport Service, your main role will be to support him driving 3PL end to end operations perfor

Job Description: * Design dashboards, tables, and charts to track complex performance metrics/data and be able to generate insights from them * Collect and analyze market data to keep track of competition and industry * Do the project planni

Job Description: User 360 View Insights, Customer Experience is responsible for providing a holistic view of Users feedback across different sources, from which highlighted pain points can be taken for driving business decisions. * Drive the des