ShopeeFood - Delivery Operations, Driver Support

ShopeeFood - Delivery Operations, Driver Support

1-4 years
Not Specified

Job Description

Job Description:
  • In charge of Foody Delivery Partner (Shipper) issues, complaints, violations, questions and other types of support request via channels: call, email, chat and offline (face to face).
  • Deliver supporting solution & violation penalty to Shipper according to Department's Standard Operation Process (SOP).
  • Handle Shipper's support tickets in time, ensuring Shipper's experience.
  • Understand current SOP of Shipper support and propose updates if needed to Team Lead.
  • Other ad-hoc and on-demand tasks assigned from Team Lead.

  • Bachelor's Degree in Transportation/ Communications or equivalent educational experience.
  • Minimum 1 year of working experience
  • Knowledge of ticket handling systems, office programs.
  • Have a passion working with people.
  • Teamwork with high collaboration with all departments.
  • Proactive and open mindset, quick adaptation to situations & dealing smartly with high workload.
  • Working in e-commerce and logistics industries are highly preferred.

Job Details

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About Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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