Shopee Xpress - Quality Assurance

Shopee Xpress - Quality Assurance

Shopee
2-5 years
Not Specified

Job Description



Job Description:
  • Regularly conduct random checks and provide feedback/ coaching sessions to agents.
  • Identify the agent's pain points, and provide suggestions to simplify processes and optimise performance.
  • Work closely with team leads and develop staff through ongoing coaching, mentoring, and career discussions.
  • Build and conduct training classes to provide progressive training and ensure the training schedule is on track.
  • Conduct surveys and evaluations to ensure the training materials are effective and the trainees are retaining the information.
  • Collect the feedback and follow the improvement fields of agents after each training session.
  • Prepare materials, conduct training & monitor the quality of new hires.


Requirements:
  • 2 years of platform training/ facilitation skills to deliver quality training programs and experience developing and delivering professional development courses.
  • Excellent communication skills (verbal & written).
  • Ability to solve problems quickly and independently while working in a fast-paced environment.
  • Intermediate to advanced reporting skills.
  • Excellent ability to identify and analyse data for trends.
  • Experience in providing performance feedback.
  • Excellent time management.
  • Ability to multitask and perform in a constantly changing environment.

Job Details

Employment Types:

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About Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Job Source : careers.shopee.sg

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