Shopee Xpress - Operations Excellence (KPI Designer)

Shopee Xpress - Operations Excellence (KPI Designer)

3-6 years
Not Specified

Job Description

Job Description:

. Control the KPI and monitor it daily
. Send out KPI results within summarized analysis to measure the overall performance of operators at Hub, Sorting Center and Linehaul Driver monthly
. Design, propose and implement new KPIs quarterly
. Understand the correlation and purposes of operation KPIs
. Define and calibrate Difficulty level.
. Analyze historical performance to propose new target for KPIs in the future
. Ensure proposed or applied KPIs are aligned with service standard and correctly measured
. Manage closely related stakeholders to ensure KPIs enhance operators motivation continuously


. 3+ years of industry experience with proven business impact, have experience in KPI scheme designing for staff/shippers/riders/drivers is a huge plus
. Excellent in communication with different stakeholders, have experience in project management or operation is a plus
. Have ownership of the project, always being active to work with relevant stakeholders.
. Strong analytical thinking and problem-solving attitude
. Advanced Excel skills, PowerPoint/Slide Presentation. Data visualization in powerBI is not compulsory but a plus
. Excellence writing and verbal communication skills in English and Vietnamese

Job Details

Employment Types:



About Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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