Shopee Xpress - Key Account Management

Shopee Xpress - Key Account Management

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Job Description

Job Description:
  • Operate as the lead point of contact for any matter related to Shopee Express's key accounts.
  • Coordinate with Operation teams to identify the issues & improve the processes to ensure the timely and successful delivery of Shopee Express solutions.
  • Build and maintain strong, long-lasting customer relationships.
  • Regularly forecast the volume from the key sellers.
  • Identify and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.
  • Assist with high severity requests or issue escalations as needed.
  • Perform other duties as assigned by the line manager.
  • Able to coordinate with cross-functional teams to identify issues and follow up on solutions
  • In-depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
  • Driven to achieve team goals and is transparent to share ideas to help the team improve performance

  • Preferred background in business administration/ supply chains
  • Good knowledge in delivery service
  • Have a good sense of process understanding and workflow optimization
  • Good at communication, negotiation and problem-solving
  • Work independently and proactively take on new responsibilities where most needed
  • Good at data analysis skills and Microsoft Excel is a big plus
  • Desire to learn and desire to understand how the world works

Job Details

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About Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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