Shopee Xpress - Feature Support

Shopee Xpress - Feature Support

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Job Description

Job Description:
Support Responsibilities
  • Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support in a timely manner
  • Perform UAT for new features and follow bug fix (if any)
  • Train users on supported systems and provide process/system support, develop and maintain functional user documentation
  • Become a subject matter expert on one or more system applications
  • Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
  • Track system issues and enhancement requests for review and resolution by technical teams
  • Follow the issues with the regional development team to ensure hotfixes, faster scheduled fixes.

Project Responsibilities
  • Communicate with customers to understand their pain points and suggest practical solutions.
  • Analyze business requirements/processes for project input.
  • Assist with the roll out of new system a including execution of testing, and training tasks
  • Aid in the creation and maintenance of standard operating procedures, workflow diagrams, and training materials.
  • Communicate effectively across teams to meet project timelines and deliverable

  • Good communication skills (verbal and written)
  • Multi-task management skills with good prioritization techniques
  • Fast learning skills with the ability to memorize and understand logic
  • Empathy with user pain points
  • Ability to de-escalating problems
  • Open to flexible work arrangments depending on campaign and business needs.
  • Experience working with product/ technical/ logistic is preferable

Job Details

Employment Types:


About Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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