Shopee Xpress - Customer Experience

Shopee Xpress - Customer Experience

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Job Description

Job Description:

Oversee customer experience via logistics service provided by Shopee Xpress, including following activities:
  • Conduct analysis to understand users pain points, identify the right problems that need to be eliminated, and provide effective long term solutions.
  • Identify effective methodologies to win back customers from a bad experience.
  • Initiate projects to improve customer experience with Shopee Xpress, and to build up brand image as market leader in customer experience.
  • Perform other duties as assigned by the line manager.

  • Solid analytical skill and experience in data analytics. Process and data driven, especially in using data to make judgement and decisions
  • Strong critical thinking and problem-solving skills
  • Self-starter with strong sense of curiosity and think out of the box
  • Strong project management skill with the ability to communicate smoothly with other internal teams.

Job Details

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About Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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