Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.
Job Description: * Work with relevant teams (Product Management, Business Development, Risk & Fraud, etc) to define and optimize Operational SOP for credit business * Oversee oversee a team in charge of credit operations for credit products inc
Job Description: * Drive the credit services business on operation role * Coordinate with internal teams & external partners to solve tickets daily * Check and return final results of pending transactions (payment/repayment, etc.) * Monit
Job Description: * Coordinate with various regional and local functional stakeholders such as business development, customer management, operations, finance, and legal teams to monitor and ensure smooth day-to-day operations of existing insurance
Job Description: * Chịu trách nhiệm hướng dẫn hướng xử lý hoặc trực tiếp xử lý cho các trưng hợp phát sinh rủi ro. Theo dõi chặt chẽ các trưng hợp rủi ro để đảm bảo đúng thi gian cam kết xử lý. * R soát lại các quy trình lm việc, tìm ra nguy
Job Description: * Assist with all operations in the Anti-fraud team. * Receive and reply to feedback inquiries/ complaints from other departments within authorization. * Researching and conducting thorough investigations. * Presenting ev
Job Description: * Work with relevant teams (Product Management, Business Development, Regional Risk, etc) to define and optimize Collection & Fraud Management SOP for credit business * Oversee credit business fraud operations including but no
Job Description: * Define, implement and execute business development growth strategy for Vietnam sellers exporting overseas (including Seller Programs, Ads, Marketing, etc.). * Initiate and spearhead internal projects/initiatives to optimize e
Job Description: * Evaluate and define business metrics, democrats data by building and socialising decision tools (dashboard, reports) * Consult business stakeholders (e.g. Business Development, Operation Excellence, etc) to run analysis that
Job Description: * Provide business insights through financial analytics support to the accounting teams on areas related to productivity, demand planning, reporting in a timely manner. This includes the development of relevant associated metrics.
Job Description: .Shopee Live is the new feature on the Shopee app. Instead of using Facebook for live streaming, Shopee sellers now can use Shopee Live to go live and reach more Shopee users. Shopee is also using it as one of the official channels
Job Description: * Coordinator with the Operation & Seller Support team to handle operation problem and update customers promptly * Ensure that the project status, issues or changes made are communicated to both the internal and external stakeh
Job Description: * Sourcing vendors to ensure enough capabilities for BPO/OS * Build structured approach to vendors: KPI, quality management, pricing... * Base on forecast on BPO usage, build plan with vendors, ensure they can provide * W
Job Description: * Operate as the lead point of contact for any matter related to Shopee Express's key accounts. * Coordinate with Operation teams to identify the issues & improve the processes to ensure the timely and successful delivery of Sh
Job Description: * Receive Business Development escalation and coordinate with related departments to push for resolving issue among teams * Deep dive on operation workflow and define where is potential to apply centralisation or automation for
Job Description: * Developing ShopeeFood social media community plans which are consistent with the brand identity, ShopeeFood always-on campaigns to engage with users community across all social platforms. * Creating social content related to
Job Description: Primary Purpose/Objectives: Antifraud team is a sub-team of Risk Management and its main purposes are not only limited to detect fraudulent activities by working on data dashboards, delivering effective metrics to catch fraud behavi
Job Description: Daily Responsibilities * Lead multiple high-impact projects for the SBS Fulfillment team projects range in range of scope, involving daily Warehouse and planning operations: * Collect and review analyze data to scope out gaps
Job Description: * Plan the monthly/yearly headcount structure & requirement to meet the business targets including FTE and BPO * Build long term sourcing strategy for rapid expansion of operations team, for both permanent and seasonal position
Job Description: * Responsible for the developing, implementing and monitoring process and procedures to prevent fraudulent activities of the company. * Lead cross-functional/ regional initiatives to detect and prevent fraud from occurringproac
Job Description: * Monitor and control the quality of execution process for all leads sources * Data synthesis and analysis to come up with new initiatives and assemble working team * Communication and coordination with team members both int
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