Shopee Financial Products - Credit Operation Team Lead

Shopee Financial Products - Credit Operation Team Lead

5-6 years
Not Specified

Job Description

Job Description:
  • Work with relevant teams (Product Management, Business Development, Risk & Fraud, etc) to define and optimize Operational SOP for credit business
  • Oversee oversee a team in charge of credit operations for credit products including but not limited to:
  • Coordinate with internal teams & external partners to solve tickets daily
  • Check and return final results of pending transactions (payment/repayment, etc.)
  • Monitor real time banks transactions and identify errors
  • Identify, alert related stakeholders and deal with issues related to operating/ system errors to take immediate action in case there is any issue that may affect our user experience
  • Get updates about new features platforms and current issues
  • Identify bugs in app and system, and report to related departments (Product Management, Developer, etc.) for investigation and follow up until the issue is fixed
  • Coordinate with stakeholders to evaluate and analyze problems find out the root causes and propose solutions that effectively recover Customer Experience.
  • Communicate and collaborate closely with stakeholders to regularly update and understand the working process/ new program/ new information, and provide feedback that ensures a holistic approach to user experience, in order to prevent bad experience for customers

  • 5-6 years of work experience with at least 1-2 years experience in a tech start-up (e-commerce, fintech) in operation or customer experience roles
  • Preferred background in Finance/Banking
  • Have knowledges/experiences in credit & banking, transactions & orders processing
  • Ability to work under pressure, analyze problems and propose solutions
  • Critical thinking and problem solving skills, flexibility in handling problems
  • Self-starter with a strong sense of curiosity
  • Good team player with a positive attitude and strong sense of integrity and responsibility
  • Proficiency communication skills in English and Vietnamese (verbal and written) to coordinate with internal stakeholders across the region

Job Details

Employment Types:



About Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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