Shopee Express - Rider Operation Support

Shopee Express - Rider Operation Support

2-5 years
Not Specified

Job Description

Job Description:
  • Regularly conduct random checks and provide feedback to Rider
  • Identify Rider's pain-points, and provide suggestions to simplify processes and optimize performance.
  • Work closely with team leads and develop Rider's quality through ongoing coaching, mentoring and career discussions.
  • Interpret, build upon, and comply with company quality assurance standards
  • Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
  • Document quality assurance activities with internal reporting and audits
  • Identify training needs and take action to ensure company-wide compliance
  • Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
  • Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
  • Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development.
  • Daily manage and evaluate the quality of Rider's Quality Assurance through the immersion anddevelopment process.

  • Knowledge of quality assurance terminology, methods, and tools.
  • 2 years of experience developing and building the quality assessment regulations, QA/QC the Rider's quality management
  • Demonstrated knowledge of testing best practices, version control practices and defect management practice
  • Excellent communication skills (verbal & written).
  • Ability to solve problems quickly and independently while working in a fast paced environment
  • Intermediate to advanced reporting skills
  • Excellent ability to identify and analyze data for trends
  • Experience in providing performance feedback
  • Excellent time management
  • Ability to multitask and perform in constantly changing environment

Job Details

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