(Shopee Express) Recovery Management

4-5 years
7 months ago
Job Description

Job Description:

  • Designing and maintaining operational and communicational process for reverse flow, recovery operation flow
  • Designing recovery performance(stuck, ticket, lost, clawback) that could help core operation aware of their operation performance from recovery's lens
  • Making decision on complicated cases from ticket/stuck order that can't find the PIC to claim and find the solution between teams
  • Aligning with CX team on handling process, SLA days from ops feedback, the standard quality of ticket's feedback
  • Managing Project as a project owner for any topics related to clawback or lost
  • Supporting Operations to run smoothly in reverse flow
  • Managing and coordinating with operation to ensure low stuck orders and prevent potential loss parcel
  • Coordinating with relevant teams to improve process more effective and efficiency

  • Working 5 days and stand by mode for weekends
  • 4-5 years experience in logistics and supply chain is preferable
  • Express delivery experience is advantage
  • Project Management skills is preferable
  • Leadership skills is required
  • Good communication skills both written and verbal in Thai and English
  • Data analysis and logical thinking for solution given
  • Good coordination and teamwork
  • Flexibility in working and be able to work on holidays (if any)
  • Ability to negotiate


Job Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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