(Shopee Express) Recovery Management

Job Description:

• Designing and maintaining operational and communicational process for reverse flow, recovery operation flow
• Designing recovery performance(stuck, ticket, lost, clawback) that could help core operation aware of their operation performance from recovery's lens
• Making decision on complicated cases from ticket/stuck order that can't find the PIC to claim and find the solution between teams
• Aligning with CX team on handling process, SLA days from ops feedback, the standard quality of ticket's feedback
• Managing Project as a project owner for any topics related to clawback or lost
• Supporting Operations to run smoothly in reverse flow
• Managing and coordinating with operation to ensure low stuck orders and prevent potential loss parcel
• Coordinating with relevant teams to improve process more effective and efficiency

• Working 5 days and stand by mode for weekends
• 4-5 years experience in logistics and supply chain is preferable
• Express delivery experience is advantage
• Project Management skills is preferable
• Leadership skills is required
• Good communication skills both written and verbal in Thai and English
• Data analysis and logical thinking for solution given
• Good coordination and teamwork
• Flexibility in working and be able to work on holidays (if any)
• Ability to negotiate