Shopee Express - Quality Assurance

Shopee Express - Quality Assurance

2-5 years
Not Specified

Job Description

Job Description:
  • Regularly conduct random checks and provide feedback/ coaching sessions to agents.
  • Identify the agent's pain points, and provide suggestions to simplify processes and optimise performance.
  • Work closely with team leads and develop staff through ongoing coaching, mentoring, and career discussions.
  • Build and conduct training classes to provide progressive training and ensure the training schedule is on track.
  • Conduct surveys and evaluations to ensure the training materials are effective and the trainees are retaining the information.
  • Collect the feedback and follow the improvement fields of agents after each training session.
  • Prepare materials, conduct training & monitor the quality of new hires.

  • 2 years of platform training/ facilitation skills to deliver quality training programs and experience developing and delivering professional development courses.
  • Excellent communication skills (verbal & written).
  • Ability to solve problems quickly and independently while working in a fast-paced environment.
  • Intermediate to advanced reporting skills.
  • Excellent ability to identify and analyse data for trends.
  • Experience in providing performance feedback.
  • Excellent time management.
  • Ability to multitask and perform in a constantly changing environment.

Job Details

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About Shopee

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