Shopee Express - Feature Development

Job Description: * Collaborate with Product Support team to support end users. * Communicate with customers to understand their pain points * Research the market to find out improvement opportunities * Analyze and extract relevant informa

Job Description: Support Responsibilities * Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support in a timely manner * Perform UAT for new features and follow bug fix (if any) * Train users

Job Description: * Develop a deep understanding of delivery companies & actively identify operational issues * Analyse data and propose solutions, initiative, orientation to increase volume, expansion, Customer Experience * Assist in the pla

Job Description: * Develop a deep understanding of delivery companies & actively identify operational issues * Analyse data and propose solutions, initiative, orientation to increase volume, expansion, Customer Experience * Assist in the pla

Job Description: * Handle recruitment process, also create talent pool in the field, especially company's industry and mass recruiting * Keep track status of manpower and plan for recruitment * Join interview process to support for decision

Job Description: * Regularly conduct random checks and provide feedback/ coaching sessions to agents. * Identify the agent's pain points, and provide suggestions to simplify processes and optimise performance. * Work closely with team leads

Job Description: * Analyze, synthe and report training results weekly, monthly, quarterly and annually. * Standardize & control training process. * Schedule training courses for departments according to the general objectives of the company

Job Description: * Standardize & control training process. * Directly participating in the implementation of E-learning programs: building structure, and packaging courses according to standards. * Deploy and operate the E-Learning system.

Job Description: * Be responsible for office training programs. * Be responsible for designing training roadmap and developing training program framework for positions based on competency framework. * Coordinate with department heads to moni

Job Description: * Be responsible for operation training programs. * Be responsible for designing training roadmap and developing training framework for positions based on competency framework. * Coordinate with regional operation managers t

Job Description: * Regularly conduct random checks and provide feedback to Rider * Identify Rider's pain-points, and provide suggestions to simplify processes and optimize performance. * Work closely with team leads and develop Rider's quali

Job Description: * Consult with potential customers, who are online business shops, specialized service providers ... wishing to use logistic services in Hanoi, Ho Chi Minh, and Da Nang. * Maintain and develop customer relationships. * Acqui

Job Description: * Consult with potential customers, who are online business shops, specialized service providers ... wishing to use logistic services in Hanoi, Ho Chi Minh, and Da Nang. * Maintain and develop customer relationships. * Acqui

Job Description: * Developing ShopeeFood social media community plans which are consistent with the brand identity, ShopeeFood always-on campaigns to engage with users community across all social platforms. * Creating social content related to

Job Description: * Build and execute the sales plan following the orders/revenue targets * Build, manage and grow the portfolios of online shops, stores, platforms that have demand for e-logistics * Set and assign sales target to the related

Job Description: * Support day-to-day issues to ensure smooth operations * Attend to breakdown & maintenance complaints promptly * Carry out scheduled maintenance works according to checklist at designated areas/sites * Perform minor repa

Job Description: * Support day-to-day issues to ensure smooth operations * Attend to breakdown & maintenance complaints promptly * Carry out scheduled maintenance works according to checklist at designated areas/sites * Perform minor repa

Job Description: * Take ownership & define effective strategy for game, including but not limited to activity, budget, communication, etc * Keep track, analyse and evaluate game performance, and make adjustments if necessary * Coordinate wit

Job Description: * Working with Government agencies (Market Surveillance, Economic Police e.g.) when there is an inspection of trucks and warehouses, including but not limited to: contacting, exchanging, and explaining information sign documents,

Job Description: * In charge of investigation/ verification on Fraud, COD issues and other breaches of SPX rules and regulations. * Manage and control Security Service Provider (s) base on requirements and guidelines from Company/ Organization.