Service Director, Thailand and Vietnam

Job Description

Job Description Summary
The Service Director directs functional area of a major business segment of customer outage planning, project management, deployment & administer technical resources to support the operations, Environmental Health & Safety (EHS) & quality excellence, drive operating rigor & compliance in the various processes on meeting customers needs and business requirements connected to Fulfillment Five (F5) goals for Transactional & Contractual customers in the assigned countries in ASEAN.Job Description

Essential Responsibilities :

  • Manages the operations to bring about Customer Service excellence with a focus on Environmental Health & Safety (EHS) & Quality. instilling a culture of compliance to process, work instructions and conductfieldwork in accordance with all applicable regulations and employee safety practices.
  • Role will include owning specific customers/accounts along with managing a team of Contract Performance Managers (CPM) and Contract Service Managers (CSM)s

  • Responsible for managing and being accountable for the Initiatives Costs, Productivity, On time Delivery, Quality and EHS with results that lead to improved customer experiences (CX).
  • Responsible for Outage Planning & execution for Planned & Unplanned Maintenance & CM&U Projects of their contracts and performance of Contract and applicable aspects of the Margin Reviews

  • Support to grow Services business on proposal generation which includes but is not limited to Scope, reviews, Manpower Loading and on time execution for Parts, Outages & Repairs as applicable with a focus on growth and outage Sexpansion.

  • Own the execution coordinating with Gas Power Services Project Managers on Value-pack services to customers for quality, EHS, cost, and operation-oriented customer communications and responsible for warranty administration and punch list management.

  • Guide the team to operate and comply to critical processes, in order to meet required operation metrics rigor/timing, financial deliverables and effective transactional contract management.

  • Ensure GE processes and policies are compliant within the country on all business aspects: Quality Assurance Tax Compliance Revenue Recognition Cash Collection & monetization Import-Export Past due & inventory Outage Planning & Forecasting Proper & timely billing EHS and others as required.

  • Leverage productivity tools to minimize costs that include but are not limited purchased labor & material, variable cost, and base cost productivity on all
    outages & Valpak projects.

  • Accountable for ensuring identification, expansion and capture of emergent works during Outage planning & execution and post outage reviews with a focused on expanding SAS.

  • Responsible for identification of competitive threats to GE Transactional customers by knowing the competition and working with the extended team to defend the franchise.
  • Communication and implementation plan for GE TILs to the customers and helping the customers operate their Fleet as the World's Best Running by working closely with customers and Functional teams.

Qualifications/Requirements :
. Bachelor's degree from an accredited university or college
. Minimum 8 years of experience in Operations
. Minimum 5 years of experience in a leadership role
. Willingness and ability to travel approximately 30%.

Desired Characteristics :
. Master's Degree in Engineering or Business Administration is preferred
. Quality training and/or certification
. Excellent technical knowledge to understand the customer issues
. Strong customer service mindset
. Ability to interface and influence all levels of the customer's organization as well as other functions to define and lead change
. Strong business and financial acumen
. Strong operating background
. Strong oral and written communication skills
. Strong interpersonal and leadership skills

GE Wind Energy is a branch of GE Renewable Energy, a subsidiary of General Electric. The company manufactures and sells wind turbines to the international market. In 2018, GE was the fourth largest wind turbine manufacturer in the world.

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