Service Delivery Specialist

Service Delivery Specialist

Standard Chartered
Not Specified
Not Specified

Job Description


About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • To confirm for exit process, manage Global help desk team for exit process, responsible for fulfillment of exit pack and escalation.

  • Work with insurance vendor, health check up vendor, social insurance vendor, tax vendor for the documents collection, card distribution, tax code/dependent registration,&hellip and payment for vendors.

  • To support work for employment letter, termination letter, and other HR related documents.

  • To be Responsible Person for local KRI, KCI, CST check. To support with the claim and reconciliation with Finance for Trade Union activities Monitor the claim and confirm for FIN's further action.

  • To daily update new legal document for Obligation register as maker,

  • To support Education sponsorship and manage the claim

  • To support other adhoc request from manager.


Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Leadto achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.


Key StakeholdersInternal

  • GPS

  • HRBP

  • Finance team

External

  • PIT vendor

  • SHUI vendor

  • Local authority

  • Other vendors


Key Measurables

  • Ensure completion of exit checklist and filing, quality, and TAT of other tasks.

  • Obligation registration is fully up to date

  • Compliance to Group policy and procedure


Our Ideal Candidate

  • Experience in handling documents, process oriented

  • Good at communication and logic thinking

  • Can work under high pressure.


Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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