Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.
Job Description: * Act as the contact point for receiving issues that impact user experience, investigate the root causes and propose recovery if needed. * Drive initiatives to resolve user pain points, and improve user experience in meeting us
Job Description: Oversee customer experience via logistics service provided by Shopee Express, including following activities: * Conduct analysis to understand users pain points, identify the right problems that need to be eliminated, and provid
Job Description: * Coordinate with Regional teams/Internal team to release new features, including User Acceptance testing, translate contents to Vietnamese, feature announcementâ€¦ * Coordinate with Regional/ Local Operation teams & other inte
Job Description: * Conduct campaign landing pages or banners requested by the Business Development, Marketing, and Operation Team. * Ensure smooth and timely execution of campaign by coordinating with other teams to validate information of requ
Job Description: * Monitor real-time queues and identify high-risk transactions within the business portfolio. Verified transactions with the different mode of payments such as (COD, Credit cards, etc...). Ensure confidentiality of all information
Job Description: * Act as main point of contact point for managed sellers for all operational inquiries * Resolve seller's operation related questions & concerns according to Standard Operating Procedures * Monitor seller's operation perform
Job Description The Customer Experience (CX) team is responsible for steering and improving the overall customer experience on Lazada. Your main goal is to deliver exceptional customer satisfaction across touchpoints, including onsite experience, pr
Job Description: * Phụ trách thiết kế v triển khai chương trình đo tạo cho khối vận hnh của Shopee Xpress. * Hỗ trợ, giải đáp cho nhân viên vận hnh v quy trình v kiến thức nghiệp vụ. * Hỗ trợ v nắm bắt công việc thực tế tại kho vận, bưu cục
Job Description: * Conduct day-to-day qualitative and quantitative analysis drive problem solving on key business issues * Evaluate business impact and operational requirements for service development work with warehouse team for resources and
Job Description: * Managing the Quality Assurance(QA) team to perform a regular check, provide feedback to agents from Quality Assurance results and propose solutions to improve the quality of the agent identify the agent's pain points and provide
Job Description: * Maintain and build up long-term relationships with key partners across diversified categories in F&B, FMCG, payment, lifestyles, government affairs etc. * Collaborate with key partners in co-marketing efforts in terms of plan
Job Description: * Maintain and build up long-term relationships with key partners across diversified categories in F&B, FMCG, payment, lifestyles, government affairs etc * Collaborate with key partners in co-marketing efforts in terms of plann
Job Description Continuously optimise a robust social media strategy to build on Lazada's positive brand affinity . Conversant with the latest trends and best practices of social media to become the best-in-class social media marketer . Drive ideati
Job Description: * Proactive observation & coordination with other internal teams to identify business operation problems of struggling sellers, investigate to find out the root causes, and propose solutions. * Market research/ benchmarking ana
Job Description: * Review and identify opportunities to enhance platform performance * Performance end-to-end research, from hypothesis generation, performing primary and secondary research, synthesizing data to extract key insights. * Devel
Job Description Reporting to the Head Of Channel Experience, your responsibilities are: . Manage daily operation of Social BPO team, be it from KPIs (Response time, Response rate, SSAT, CSAT…….) . Work with internal departments to ensure proper supp
Job Description Lazada Affiliate Team (Growth) is responsible for Affiliate partner's development in cost per sale model and contribution to platform growth. As Head of Affiliate, you will be responsible for the channel's growth in both revenue & bu
Job Description 1. Management of all creative materials, including videos, banners, and content for performance channels (App store, Facebook, Google youtube, Tiktok) 2. Lead 1 designer to oversee the materials schedule and quality 3. Work with cont
Job Description: * Be responsible for operation training programs. * Be responsible for designing training roadmap and developing training framework for positions based on competency framework. * Coordinate with regional operation managers t
Job Description: * Manage a team to acquire new sellers and improve seller performance * Plan, prepare and devise work schedules according to workload * Build Standard Operating Procedures (SOP), set clear team goals and Key Performance Indi
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