Senior Risk Management (Collection Strategist) - Operations, SeaMoney

1-2 years
2 months ago 1 Applied
Job Description

Job Description:

Collection operation

  • Build collection report, included in productivity report/ collection performance by user segmentation
  • Setup all pre-due tasks related to PN/ AR, SMS, IVR
  • Conduct IVR task on pre-due, get the unpaid list from Datasuite, and upload to the system as collection strategies
  • Work closely with the local team/ Reg team to handle, and monitor the collection system
  • Work closely with the bank partner team to handle, and solve problems related to collection issues in post-due. Support for bank's collection verify data collection/ repayment status of users
  • Research and explore new methods and 3P data to propose their application in improving the quality of pre-due and post-due debt recovery.

Collection planning & strategy

  • Build the management system information for collection: collection operation, collection performance, and collection policy tracker.
  • Build the early warning model, to alert users of high-risk groups and take action on collection plans
  • Continuously refining the user segmentation, user behavior, and collection performance to control, and reduce roll rate & collection cost
  • Deep-dive into risk profile to identify repayment behavior, collection performance
  • Propose & convince new strategy of collection for both products to parties (bank partner/ Business team/ Reg team...)

Other assignment tasks by line manager.


  • Bachelor's degree in Business Administration, Banking, MIS, Accounting, or any relevant field.
  • 1-2 years of experience in collection strategy, Consumer Finance, Banking, or similar role online lending, SME lending.
  • Having a good civil and criminal investigations background
  • Strong analytical and research skills.
  • Ability to identify any suspicious activity that includes fraud threats and infringement attempts in time.
  • Complete understanding of investigation methods and procedures.
  • Good communication skills.



Job Source:

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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