YOUR JOB RESPONSIBILITIES
- Strong production support capability across mobile and web digital channels, with a focus on stability, performance, and customer experience.
- Proficiency in incident management, problem management, and root cause analysis (RCA) in complex, high‑availability environments.
- On-call support: participate in an on-call roster and provide out-of-hours incident support when required.
- Ability to triage and resolve production issues rapidly, balancing urgency with risk control in customer‑facing platforms.
- Experience with monitoring, alerting, and observability tools to proactively identify issues and performance degradation.
- Technical verification test (TVT) and Business verification test (BVT) for Production Release: query application logs to see if there are any errors or unusual activities post deployment (compare to pre-deployment).
- Solid understanding of end‑to‑end digital architecture, including APIs, microservices, middleware, and front‑end integrations.
- Capability to work across multiple White Label (WL) partners, managing dependencies, integrations, and partner-specific nuances.
- Operational excellence: improve monitoring/alerting, dashboards, and runbooks; proactively reduce operational risk.
- Coordinate fixes with development team.
- Focus on continuous improvement, including automation of repetitive support tasks, reduction of recurring incidents, and operational efficiency uplift.
- AI & automation mindset highly regarded, with the ability to leverage AI tool
- Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.
YOUR SKILLS AND EXPERIENCE
- +3 years working experience in production support, application support, incident management, SRE, or similar role on Digital platforms.
- Experience supporting mobile applications (iOS/Android) and web applications in a live production environment.
- Hands-on experience managing major incidents, Sev1/Sev2 issues, and driving resolution within SLA timeframes.
- Experience with log analysis, monitoring tools, and incident tracking systems (e.g., Splunk, Open Search, AppDynamic, Grafana, ServiceNow or equivalent).
- Strong knowledge in React Native or React JS front-end highly regards
- Strong knowledge in Java microservices and micro-frontend servers (BFFs) and Cloude based environment (AWS, Azure, Akamai, Cloudflare)
- Excellent English communication skills (both verbal & written), and problem-solving and analytical skills.
- Demonstrated experience in conducting post-incident reviews and implementing preventative measures.
- Experience supporting high-volume, customer-critical digital channels with a strong focus on uptime and reliability.
- Exposure to AI-enabled tools or platforms is highly regarded
THE BENEFITS AND PERKS
1. Generous compensation and benefit package
- Attractive salary and benefits
- 20-day annual leave and 7-day sick leave, etc.
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
- Monthly allowance for team activities
- Premium welcome kit and frequent appreciation gifts
- Extra benefits for long-term employees
2. Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Well-structured learning and development programs (technical and soft skills)
- Sponsored certificates in both IT and banking/finance
- Premium accounts on Udemy/A Cloud Guru/Coursera/LinkedIn, etc.
- English learning with native teachers
- Opportunity for traveling & training in Australia
3. Professional and engaging working environment
- Hybrid working model and good work-life balance
- Well-equipped & modern Agile office with fully stocked pantry
- Special programs to improve your physical and mental health
- Annual company trip and events
- A solid talented team behind you - great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
CLOUD-FIRST
NAB is undergoing an exciting Cloud First technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
If this excites you, let's have a chat over a cup of coffee!
A career with NAB is about more than money. You'll have our backing to develop and our encouragement to explore, realise and apply your potential.
It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.
IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.
