Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.
Job Description: * Managing QA team to perform a regularly conduct random check, provide feedback to agents from Quality Assurance results and proposed solutions to Line Manager. * Identify the agent's pain-points and provide suggestions to sim
Job Description: * Regularly conduct monthly Quality Assurance and random checks, provide feedback to agents from Quality Assurance results and proposed solutions to supervisors. * Identify the agent's pain-points and provide suggestions to sim
Job Description: * Regularly conduct random checks, provide feedback to agents from Quality Assurance results and proposed solutions to supervisors. * Identify the agent's pain-points and provide suggestions to simplify processes and optimize p
Job Description . Be the expert in using data to measure and analyze business performance in each our markets and lines of business . Monitor key metrics and alert the business on potential issues . Design market/business intelligence reports and pe
Job Description: * Coordinate with Regional teams/Internal team to release new features, including User Acceptance testing, translate contents to Vietnamese, feature announcementâ€¦ * Coordinate with Regional/ Local Operation teams & other inte
Job Description: User 360 View Insights, Customer Experience is responsible for providing a holistic view of Users feedback across different sources, from which highlighted pain points can be taken for driving business decisions. * Drive the des
Job Description: * Design dashboards, tables, and charts to track complex performance metrics/data and be able to generate insights from them * Collect and analyze market data to keep track of competition and industry * Do the project planni
Job Description: The ideal candidate is a team player responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building
Job Description: Be responsible for managing and driving internal and cross-functional projects that are led by the CX team, from planning to execution. * Act as the Project Manager to drive assigned projects from feasibility study, planning to e
Job Description: Customer Experience (CX) Improvement, Fulfillment Experience is responsible for investigating issues, monitoring Buyer recovery and driving initiatives to improve customer experience during the Fulfillment stage. * Act as the con
Job Description . Planning and implementing the work of receiving department at the branch delivery of the Company . Coordinate the receipt of goods, ensure the quality of work according to department standards . Support customer service, receive
Job Description: * Coordinate with project stakeholders (internal, external teams & partners) to ensure timely and high quality delivery of marketing campaigns, programs, assets and activities. * Work closely with category & brand partnership t
Job Description: * Lập kế hoạch mua hng, quản lý & cấp phát đồng phục cho nhân viên & Rider * Lên PR đặt mua hng hóa, công cụ dụng cụ, văn phòng phẩm cho các Hub * Tập hơp v kiểm tra chứng từ, phiếu mua hng, hóa đơn v theo dõi quá trình than
Job Description . Play a role as Route designer by designing Pickup and Delivery (PUD) routes to develop capability of logistic network. . Plan and deploy, integrate new routes into existing network when expanded. . Integrate PUD routes into facilit
Job Description: * Create, implement and execute the business development/growth strategy for the product category * Developing online merchandising and promotion proposals to achieve sales targets * Retain and optimize key account relations
Job Description: * Working with Government agencies (Market Surveillance, Economic Police e.g.) when there is an inspection of trucks and warehouses, including but not limited to: contacting, exchanging, and explaining information sign documents,
Job Description: * Manage a part-time team of ~ 60 people(research and update price of assigned items on E-commerce platforms) including monitoring, organizing, and assigning tasks, tracking progress, checking the quality * Support Administrati
Job Description: * Provide business insights through financial analytics support to the accounting teams on areas related to productivity, demand planning, reporting in a timely manner. This includes the development of relevant associated metrics.
Job Description: Support Responsibilities * Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support in a timely manner * Perform UAT for new features and follow bug fix (if any) * Train users
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