We are seeking a dynamic manager to lead our supporting teams, including Finance, Procurement, HR, Legal, Office Admin, and Reconciliation. As the Director of Back Office Operations, you will be responsible for ensuring that all teams work seamlessly together to achieve our company's goals and objectives. Your duties will cover strategic planning, goal-setting, policy implementation, and coordination of operations, as well as resource allocation, performance evaluation, issue resolution, and timely reporting. Your leadership and management skills will be key in this role as you report directly to the VP of Operations.
Responsibilities
- Develop and implement strategies to ensure the effective and efficient operation of all back-office teams. develop and implement strategies to ensure the effective and efficient operation of all back-office teams. This person will work closely with the VP of Operations to align these strategies with the company's overall goals and objectives
- Supervise the day-to-day activities of the Finance, Procurement, HR, Legal, Office Admin, and Reconciliation teams and ensure that all teams follow established policies and procedures and meet performance targets
- Ensure the collaboration and communication between all back-office teams and that they are working together effectively to meet company goals and objectives and also to identify opportunities for process improvement and resolve issues
- Develop and implement policies and procedures to ensure compliance with all regulatory requirements, together with ensuring that all teams are trained on these policies and procedures and are following them consistently
- Provide guidance and support to team members to ensure their maximum efficiency. Conduct regular performance reviews and provide feedback to team members to help them achieve their goals
- Develop and maintain relationships with internal and external stakeholders by working closely with other departments to ensure that all back-office operations are aligned with the company's mission, vision, and values
- Recruit and train personnel as well as allocate responsibilities and office space
- Resolve issues that may arise in a timely manner
Requirements
- Education: A bachelor's or master's degree in business administration, management, or a related field
- English language proficiency: As a non-native speaker, a strong command of the English language is essential. A minimum score of 7.0 on the IELTS exam is required
- Experience: Must have at least 10 years of experience in back-office operations management, including leadership and management experience. Experience in managing multiple teams in an Organisation sized at around 300 employees
- Demonstrated strong leadership skills, with the ability to manage team performance, delegate tasks effectively, provide guidance and direction, and promote a positive work culture
- Being a person of integrity with high ethical and moral standards who is honest, trustworthy, respectful, and responsible, and set a positive example for others to follow
- Continuous learning: Senior-level office administrators must be committed to continuous learning and keeping up-to-date with industry trends and best practices
- Cross-cultural competence: An understanding of cultural differences and the ability to work effectively with diverse teams and stakeholders is also important, particularly for companies operating in a global context
- Strong organizational skills: Be highly organized and able to manage multiple projects and tasks simultaneously
- Being knowledgeable in business functions and regulations, and capable of decision-making and problem-solving related to back-office operations
- Excellent communication skills: Need to communicate clearly and effectively with both internal and external persons. Excellent interpersonal skills and the ability to communicate effectively with a wide range of stakeholders at all levels, including senior management
- Attention to detail: Extremely detail-oriented, with a keen eye for accuracy and consistency
- Strong problem-solving skills: Challenges will arise in any administrative role. This position needs to quickly analyze complex situations, think critically, creatively, and strategically, and make informed decisions, often under tight deadlines and with limited resources
- Proficiency in technology: Must prove their ability to use technology to communicate effectively and professionally, organize information, produce high-quality products, and enhance thinking skills
- Adaptability and flexibility in responding to continuously changing business needs
What We Offer
Join our team and enjoy:
- Competitive compensation package, including 13th-month salary and performance bonuses
- Comprehensive health care coverage for you and your dependents
- Generous leave policies, including annual leave, sick leave, and flexible work hours
- Convenient central district 1 office location, next to a future metro station
- Onsite lunch with multiple options, including vegetarian
- Grab for work allowance and fully equipped workstations
- Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
- Unlimited free coffee, tea, snacks, and fruit to keep you energized
- An opportunity to make a social impact by helping to democratize credit access in emerging markets
About Us
We are an AI Fintech company specializing in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1 billion consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the un & under served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.
But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.
As a firm, we're audacious problem-solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do, and agility in execution.
We place great importance on doing what is right, what is best, and what is innovative. If you are smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to really make an impact.
Additional Info
Learn more about us here:
https://www.youtube.com/watchv=inAEDGvOcL8&t=29s
