Senior Operations Excellence Executive - Operations Excellence, Shopee Xpress Vietnam

Job Description

Job Description:

  • Build dashboard, report, tracker to control the KPI and monitor it daily
  • Campaign preparation and take action on time, follow backlogs
  • Develop a deep understanding of the delivery company & actively identifying operational issues
  • Actively propose Improvement Plans to make processes more innovative and better
  • Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline
  • Ensure that the project status, issues or changes made are communicated to both the internal and external stakeholders and documented appropriately
  • Work closely with the Operation team and Key Account Management team to grasp the Operation's problem and update customers promptly

  • 1+ years of industry experience with proven business impact
  • Excellent in communication with different stakeholders have experience in project management or operation is a plus
  • Have ownership of the project, always being active to work with relevant stakeholders.
  • Strong analytical thinking and ability to learn quickly with can-do attitude
  • Advanced Excel skills and SQL is a plus
  • Excellent written and verbal communication skills in English and Vietnamese to coordinate with stakeholders from across the region

Job Source:

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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