Senior Officer, BCS (Rach Gia - Temp)

Senior Officer, BCS (Rach Gia - Temp)

Manulife - Agnes Yung
Vietnam
Not Specified
Not Specified

Job Description


Are you looking for unlimited opportunities to develop and succeed With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
Monitor and support agency recruitment, sell promotion gifts and other admin tasks
  • Be the receptionist
  • Handle logistics for MIT classes
  • Handle promotion gifts selling
  • Handle other admin tasks

Monitor & perform premium collection and disbursement task
  • Collect premiums from clients, agents and collectors
  • Request, print and issue receipts to clients when collecting premiums accordingly
  • Disburse money to client according to respective DNRs
  • Check the sufficiency and validity of application forms submitted

Monitor & conduct agency support
  • Guide agencies admin procedures
  • Request and Print receipts for agents
  • Do other agency admin tasks

Monitor and receive calls from clients and welcome walk-in clients
  • Reply clients’ inquiries about policy and admin procedures related to policy
  • Guide clients to fulfill admin procedures according to clients’ requests
  • Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients
  • Handle policy conservation
  • Complaint handling

Handle outbound calls to clients
  • Welcome calls
  • Inform client of claim result
  • Re-assigned policies after 2 weeks
  • Random check call to client before issuing policy
  • random check call to client buying RPUL & UL products
  • Policy suspense, unsuccessful bank-transfer…
  • Quarterly mini survey to clients as Customer Relationship Unit’s request
  • Contact clients to ask clients’ address and guide client to address change request (if any) in case mails are returned

Monitor and check client’s potential name scan on Bridger, input new policy and process change when client requests as requirements
  • Weekly scan customer name with Terrorist list on Bridger system & report weekly
  • Input new policy information on system, scan & email application forms to NB team
  • Process policy changes when client requests as requirements

Supervisor collector team management
  • Supervise collectors’ job performance in order to achieve targeted collection productivity
  • Monitor invoices/receipts issued to collectors and cash limit assigned to collectors
  • Recruit (if any) and conduct orientation and regular training to improve customer service quality of collector team

Monitor and conduct training refreshment for new staff and have administration presentations to agency force
  • Provide training for new staff
  • Provide refresh training for all colleagues
  • Conduct administration presentations for agency force

Other tasks
  • Request and delivery issued invoice to Client when Client’s request
  • Ensure client’s information is kept confidential at respective locations
  • Ensure company policies/ regulatory/ requirements are followed at respective location
  • Support daily team tasks when necessary
  • Back up for Colleagues
  • Ensure to complete daily work exactly and timely
  • Control expenses within budget and manage office property
  • Perform tasks when assigned by direct management

Job requirements:
  • University Degree
  • At least 1-2 working year in dealing with customers
  • Customer Orientation
  • Bias for action
  • Interpersonal sensitivity
  • Continuous Improvement Orientation
  • Flexibility
  • Development & Learning Orientation

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as MFC on the Toronto, New York, and the Philippine stock exchanges and under 945 in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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