Cung cp u vo kt hp cc SOP ca nhm Dch v khch hng v ca nhm Phc hi tri nghim khch hng thnh SOP duy nht ca nhm Tri nghim khch hng ca VN.
Xc nh v xut Hng dn Lm vic cn thit cho Nhm Tri nghim Khch hng.
Tham gia v cung cp u vo ci thin SOP v quy trnh lm vic hin ti.
Thng xuyn thc hin vic bo tr SOP v WI, m bo chng phn nh tc di chuyn cao trong hot ng kinh doanh ca cng ty.
m bo tun th quy trnh trong hot ng hng ngy ca nhm Tri nghim khch hng ph trch
H tr k hoch trin khai d n mt cch tit kim nht.
Gim st tin d n cng vi cc phng ban
Cung cp nh gi d n (nu c)
xut ci tin quy trnh, da trn kt qu ca qu trnh nghin cu su CSAT-DSAT v kt qu ca Kim tra tri nghim khch hng.
Xc nh mi ri ro tim n vi h thng iu hnh in thoi a phng v cc nn tng bn ngoi khc.
Yu cu
Tt nghip i hc
2 - 3 nm kinh nghim trong mi trng contact center v lm vic trong mi trng cht lng, nh hng dch v.
Lp k hoch v t chc
Thi chuyn nghip v k nng giao tip xut sc
Kho lo v gii giao tip thc y cc nhm ni b v cc ti khon bn ngoi
Lm ch c cm xc l yu cu bt buc
Ting Anh tt (giao tip v vn bn)
Phc li
a im lm vic: 307/21 Nguyn Vn Tri, Phng 1, Tn Bnh
Phc li:
Thu nhp hp dn, cnh tranh so vi th trng
Tt bonus, review lng 1 nm/ ln
Thng hiu sut cng vic 1 nm/ ln (1 - 4 thng lng)
ng BHXH BHYT BHTN y
12 ngy php nm, 5 ngy php bnh c tr full lng
Year End Party, Townhall ton quc mi nm
Du lich, ngh mt cng cng ty hng nm
Cc hot ng team building hp dn, hot ng gn kt ni b thng xuyn
c cng ty trang b laptop
o to v pht trin:
Tham gia cc kha o to ni b: online/offline
C hi pht trin ln nhng v tr cao hn: Trng nhm, Qun l ...
Mi trng lm vic & ng nghip:
Lnh o cp cao ci m, tn trng, lng nghe v to iu kin pht trin
Mi trng lm vic tr trung nng ng
Phm vi cng vic ln, cng ty scale hn 6000 nhn s, cng ty c hot ng tri di trn 63 tnh thnh/ph
Bng vic in thng tin v gi (submit) Phiu Thng tin ng vin ny, ti ng cung cp v cho php Cng ty TNHH Nin Sing Logistics (Ninja Van Vit Nam): x l d liu c nhn ca ti c cung cp trong Phiu Thng tin ny theo Thng bo bo mt d liu c nhn ti ng dn: nh km link vo dng ny: https://drive.google.com/file/d/13EkEl6tldOOQqTQidJ4B-KLr5kP4g3tQ/view
