The Role
- Strictly follow the Broker Manual to provide the highest level of customer service to assigned clients, including but not limited to:
- Placement support: preparing quotation comparisons.
- Contract management: preparing communication materials for clients; managing policy adjustments; preparing periodic claim reports during the policy year.
- Claims support: providing guidance and assistance to individual insured persons on insurance coverage and claims preparation, submission, and resolution; escalating claim disputes to the manager for guidance and support.
- Operations support: supporting the Account Manager as required.
- Performother tasks assigned by the Team Leader, Division Head, or the Company.
The Requirements
- University degree - a degree in insurance or a health insurance certificate issued by the Insurance Development Institute under the Insurance Supervisory Authority is preferred.
- Computer Literate, MS-Word, Excel, Power Point
- At least 01 years experience in insurance industry, business support service or HR services
- High integrity, Initiative and critical sense ownership
- Client-oriented, innovative and critical sense
- Be able to work under high pressure
- Fluent in English & Vietnamese
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
