(Senior) A&P Officer - Customer Service

(Senior) A&P Officer - Customer Service

Keppel Infrastructure Trust
Not Specified
Not Specified

Job Description


JOB DESCRIPTION

AIM OF THE JOB
  • To supervise & manage Customer Services vendor and its customer service's staffs.
  • Provide information for visitors/customers through best customer services regarding all services provided by Estella Place Shopping Mall.
  • To support on admin work for A&P Dept.

KEY AREAS OF RESPONSIBILITY
  • Manage customer services staff's working schedule & report.
  • Work with customer services staff, update all necessary information to the team.
  • Take responsible for service's staffs working attitude & provide the appropriate training if any.
  • Provide & answer customers inquires through telephone, email or in person.
  • Monitor Customer Services team's daily operation & directly report to Manager if any issue occurs.
  • Control & manage selling of gift card and follow up mall's programs.
  • Control basic PA (Public Address/Announcement) music system & announcement such as found-lost, opening/closing time
  • Prepare, report, and keep track documents and paperwork for A&P department
  • Work with internal stakeholders (CRM, Operation, Leasing, Finance, IT team) and external stakeholders (Customer Service provider and other vendors)
  • Other tasks assigned by Managers.
JOB REQUIREMENTS
  • Having experience in hospitality industry is preferable & prior.
  • Good English communication is required.
  • Leadership & managerial skill.
  • Initiative, reliability & attention to detail.
  • Shift working required.
  • Working location: Estella Place
BUSINESS UNIT
Keppel Land Limited

Job Details

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Keppel is a multi-business company with a global footprint in more than 20 countries, providing robust solutions for sustainable urbanisation, focusing on four key areas comprising energy & environment, urban development, connectivity and asset management. With sustainability at the core of our strategy, Keppel harnesses the strengths and expertise of our business units to develop, operate and maintain real assets, which provide diverse solutions that are good for the planet, for people and for the Company. Keppel actively seeks out bright and dynamic individuals to join our talent pool. We offer our employees opportunities to grow and shape their careers, across the geographies in which we operate. Be part of our Keppel family today.

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