Seller Operations Manager - Customer Excellence & Admin, Shopee Xpress

Job Description:

• Oversee the Seller Operation support team (Orders from http://spx.vn)
• Build up strategy plans to provide outstanding service to our sellers.
• Set KPIs for team members & manage the team to meet the monthly, quarterly, and yearly KPIs.
• Drive performance of the team within responsibility on dimensions including commercial performance, seller relationship/ engagement, internal tools and systems, and assigned projects, etc.
• Monitor functional performance and compare actual achieved vs. planned objectives whilst implementing corrective actions should it be required.
• Create and maintain reports and other relevant content for monthly/quarterly/yearly executive presentations and/or board presentations, and any other presentations as required from time to time

• From 5+ years of experience in Key accounts, Relationship management, Sales/ After-sales Operation management with a minimum of 3+ years as a supervisor/ manager.
• Have knowledge/ experience in the e-commerce industry is a plus
• Strong analytical skills.
• Excellent Leadership, Management, Communication, Planning, and Customer service Skill.
• Able to work independently with minimal supervision
• Good command of English (both speaking and writing)