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Seller Chatbot Project Management - Operations, Shopee



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3-5 Years
a month ago
58 Viewed
0 Applied

Job Description

Job Description:

  • Be in charge of building up/optimizing Seller Chat Bot performance & Manpower management
  • Feature performance controls
  • Proactively observe & coordinate with other internal teams to identify business operation problems of struggling sellers/buyer demands, investigate to find out the root causes, and propose solutions
  • Market research/ benchmarking analysis to evaluate the feasibility of proposed solutions
  • Lead end-to-end project implementation through collaboration with multiple stakeholders
  • Plan out project plans, timelines, and dependencies
  • Conduct necessary analysis to drive and optimize projects
  • Coordinate implementation and drive actions across relevant stakeholders
  • Monitor project effectiveness and performance to deliver project results
  • Closely monitor manpower performance & propose tactics/strategies to optimize fulfillment & productivity
  • Assist team leader in other tasks assigned


  • At least 3 years of experience working in a fast-paced environment, preferably experience in Tech/or e-commerce companies. Project management, Tech/business consultant is a plus
  • Strong analytical abilities to convert data into coherent insights and narratives, and ability to learn quickly with a can-do attitude
  • Innovative problem-solving skills, able to dissect problems and implement solutions accordingly
  • Strong Project management, and attention to detail. Proactively engage, influence, and collaborate with stakeholders and cross-functional team
  • Excellent written and verbal communication skills in English
  • Good team management skills

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.


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