Sales Manager (based in HCM city)

Sales Manager (based in HCM city)

Accor
Khanh Hoa Vietnam
Not Specified
Not Specified

Job Description


Job Description
Behaves and acts in an exemplary fashion, embodying the brand mindset
Promotes the image and services of the Hotel while contributing to increasing the overall profitability of the Hotel by actively recruiting new clients as well as maintaining the current client base so that maximum growth occurs
Applies Brand's quality Standards (SOPs)
Translates the ibis Styles mindset to guests, embodying sociability and proximity
Be the primary contact of point for 'Sales' customers - approaching them, negotiating and closing the deal with them
Be totally responsible for their satisfaction from the first contact until after the sale
Makes sure that guests feedback is taken seriously
Listens to customer requirements and presenting appropriately to make a sale
In collaboration with all departments ensures that the hotel delivers the brand's customer promise
Prepares reports, and materials for publications and presentations if required
Manages 'key' accounts to ensure maximum guest satisfaction and continued growth
Prepares Banquet Event Order (BEO); weekly and monthly report
Maintains and develops relationships with existing customers in person, and via telephone calls and emails
Makes courtesy calls and sales calls upon request
Arranges meetings with potential customers to prospect for new business
Assists DOSM on identifying the activities of competitors and potential collaborators and to identify business opportunities and threats to gathering market and customer information
Attends at trade exhibitions, events and demonstrations (if request)
Meets and greets clients and visitors; arranges for inspection and conducts inspection with clients; entertains clients
Records enquiries, sales leads or any new business and submits copies to the DOSM
Works closely with relevant departments to ensure that all contractual agreements with guests arestrictly met
Helps increase the Hotel's profitability by being actively engaging in sale of Hotel's products and services: upselling, offer for sale, promotes the hotel's range of services etc
Gives inputs in the hotel's promotion packages, sales strategy devising, etc
Gets feedbacks from guests and shares them with relevant departments to best improve the hotel's standards
Respects the Hotel's price list for all products and services
Respects the Hotel's policies and procedures in terms of contracting, billing
Work Experience
Computer proficiency.
Degree in Sales, Marketing, Hospitality Management or related discipline
Three to five years experience in Hotel/ Resort Sales Department
Fluent in English and the national language.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity, open-mindedness, interpersonal skills and sense of initiative.
Good literacy of Microsoft Word, Ecel, Power Point and Microsoft Office Outlook, Internet Explorer.
Must be able to read and write to facilitate the communication process.
Must have excellent customer relations and negotiation skills.
Extensive knowledge of the hotel, its services and facilities.

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