Sales Effectiveness Manager (Quản lý Chất lượng Kinh doanh Kênh Hợp tác)

Job Description



Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.Knh Hp tc Ngn hng l mt knh phn phi bo him vi nhiu tim nng tng trng cao. Mc ch ca v tr ny nhm m bo cht lng kinh doanh v nng cao tri nghim khch hng ca cc i tc ngn hng, mang li hiu qu kinh doanh v s tng trng bn vng.
Qun l cht lng kinh doanh v nng cao tri nghim khch hng

  • Chu trch nhim qun l cht lng kinh doanh v m bo nng cao tri nghim khch hng ca i tc ngn hng c giao. Xy dng v thc hin, trin khai cc k hoch hnh ng, t chc cng vic, phn b nhn s m bo tng i tc/ vng/ n v ph trch c qun l mt cch hiu qu. Nhm m bo ci thin cht lng t vn, nng cao tri nghim khch hng
  • Xy dng / xut cng i tc v cc b phn lin quan trin khai nh hng, chin lc, tiu chun cht lng bn hng v chm sc khch hng cho i ng kinh doanh, m bo mang li tri nghim khch hng xut sc
  • Phi hp cc phng ban ni b, phn tch, nh gi thc trng tri nghim khch hng, ng thi thit k v ci tin cc m hnh bn v dch v, qui trnh, cng c qun l cht lng bn v chm sc khch hng xuyn sut ton b hnh trnh khch hng, trn cc knh, trc-trong-sau bn hng. Lin tc ci tin, khng ngng nng tm cht lng bn, t mc tiu cht lng t vn thnh li th kinh doanh ca cng ty
  • Chu trch nhim xy dng, thc hin cc chng trnh thc y t duy khch hng l trong tm/ nng cao Cht lng dch v t vn bn hng, cc hot ng truyn thng, o to hun luyn, thi ua nng cao t duy, gia tng nng lc, k nng bn v phc v khch hng cho cc v tr v n v kinh doanh ca i tc
  • T chc vic xy dng k hoch, gim st trin khai k hoch hot ng ca b phn c ph duyt theo thng, qu, nm trn c s cc nh hng chung ca cng ty
  • Thc hin cc cng vic khc theo ch o ca Ban Gim c

Qun l mi quan h
Pht trin v duy tr mi quan h chin lc hiu qu vi i tc ngn hng, khch hng, phng ban ni b.
Qun tr ri ro v tun th:
  • Nhn bit cc ri ro v phi hp vi cc n v lin quan xut phng php o lng v gim thiu cc ri ro trong hot ng.
  • m bo cc nhm trong b phn hon thnh nhng cam kt v cht lng phc v, tun th cc quy nh, chnh sch ca Cng ty

Qun l ngun nhn lc:
  • Cng tc qun l ngun lc (iu phi nhn lc, o to, xy dng c ch phn cng, ghi nhn v nh gi hiu qu cng vic ca CBNV.), m bo duy tr ngun lc y v cht lng
  • Xy dng mi trng lm vic chuyn nghip, to dng vn ha doanh nghip ti b phn.
  • T chc o to, hun luyn, nh hng pht trin ngh nghip cho nhn vin, bi dng v xy dng cn b ngun cho b phn.
  • Xy dng v pht trin i ng k tha, to iu kin cp di phat huy tt kh nng

Yu cu
Trnh & Kinh nghim
  • Trnh i hc vi chuyn ngnh o to: kinh t, ti chnh, ngn hng, ngoi thng u tin trnh trn i hc chuyn ngnh qun l.
  • Ngoi ng : Ting Anh
  • Ti thiu 3 nm kinh nghim qun l bn hng v dch v. u tin c 2 nm kinh nghim xy dng v trin khai ci tin cc m hnh bn, m hnh dch v, nng cao tri nghim khch hng
  • Nm vng cc thc tin tt v m hnh bn v tri nghim dch v trong ngn hng

Kin thc v k nng
  • Kh nng trnh by tt, giao tip chuyn nghip
  • Kh nng tng hp phn tch d liu tt.
  • Kh nng phn tch, gii quyt vn tt
  • Kh nng ln k hoch, t chc, qun l iu phi cng vic tt
  • K nng tng tc, giao tip, thng lng, to ng lc tt
  • C kin thc, am hiu v h thng sn phm v qun l dch v ngn hng
  • Nm vng cc thc tin tt v m hnh bn v tri nghim dch v trong ngn hng
  • Kh nng qun l, iu phi cng vic tt

Nng lc lnh o:
  • M hnh nng lc lnh o - cp trung cp

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.

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Prudentialplc provides life and health insurance and asset management, with a focus on Asia and Africa. We help people get the most out of life, by making healthcare affordable and accessible and by promoting financial inclusion. We protect people's wealth, help them grow their assets, and empower them to save for their goals. The business has more than 18 million life customers in Asia and Africa.Prudential has been providing trusted financial security for 95 years and is listed on stock exchanges in London, Hong Kong, Singapore, and New York. We are proud to be included in the 2022 Bloomberg Gender Equality Index. The index measures gender equality across five pillars: female leadership and talent pipeline, equal pay and gender pay parity, inclusive culture, sexual harassment policies, and pro-women brand. Our inclusion in this global index is testament to our commitment to nurturing diverse talent. #BloombergGEI . Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

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