Room Attendant

Job Description

. Attend daily briefings and takes on daily assigned tasks

. Understand the difference in guest levels (VIPs) and Room Categories

. Clean and maintain areas of responsibility according to standards and procedures

. Replenish guest supplies and ensure that guests requests are promptly attended to

. Report damage or malfunction in hotel rooms/areas to Supervisor

. Maintain equipment in a proper state of cleanliness

. Maintain a section room report as well as a daily productivity report

. Reports lost and found articles to the housekeeping office immediately

. Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

. Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

. Record room status in allocated section accurately

. Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Work Experience

. High school education
. Good oral proficiency in both Vietnamese & English language
. No experience is required, training will be provided

Benefits

- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world!
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.