Retail Outlet Officer

Retail Outlet Officer

1-4 years
Not Specified

Job Description

Job Description

Main Accountabilities:
  • Front line service point personnel who deliver various customer-focused services to drive sales and maximize profits for a retail establishment. Who work closely with Retail Supervisor to ensure sales targets are achieved.
  • Entailing fulfilling a range of customer service requirements to ensure customers have an enjoyable retail experience.
  • Receiving shipments face to face with customers at DHL Service points including recommendation, describing and demonstrating DHL products & services
  • Promoting sales by employing cross selling and up selling techniques.
  • Involving overseeing the processing of debit/credit card transaction as well as collection of cash payments for product purchase.
  • Handling refunds or exchange for product returns. They also decide when to offer customers discounts on purchases.
  • Monitoring level of inventory stock displayed on shelves to facilitate restocking of out of stock items.
  • Being responsible for the overall cleanliness, upkeep and maintenance of a store.
  • Ordering new merchandise and ensure received items are properly displayed.
  • Escalating difficult customer complaints, as well as communicate other store issues to the Retail Supervisor to initiate resolution.
  • Balancing cash registers at the end of a shift and ensure sufficient change for the next shift.
  • Complying with established strategies to achieve sales objectives.
  • Building and maintaining positive trust relationship with customers.
  • Maintaining an up-to-date knowledge of products and services so as to effectively conduct sales

  • Retail sales candidates must have strong communication skills and work well with others.
  • They must also be courteous and efficient and maintain a tidy appearance.
  • College/university diploma and experience in sales.
  • A career in retail sales entails basic math and technology skills (experience on CCTV, internet, scanners, computer software/hardware)

Retail Skills:
  • Communication (Fluently both Vietnamese & English)
  • Team Player
  • Independent Worker
  • Attention to Detail
  • Cashier Experience
  • Cleaning/ Organisation
  • Product Knowledge
  • Stocking/Inventory
  • Helpfulness
  • Microsoft Office (especially Outlook, Excel)
  • Customer service skills, as well as communication and IT skills.

Why DHL Express
DHL Express is the most international company in the world. A company that pioneered cross border express shipping in 1969 and now operates in more than 220 countries and territories worldwide.
We facilitate international trade, we support businesses to go global and we help ensure the world stays connected. In short, we connect people and improve lives and it's our 100,000 strong team of International Specialists that make it happen.
We have a truly unique culture at DHL Express. And we're proud to have been recognized by Great Place To Work and Fortune Magazine as the No. 1 World's best workplace 2021!

6 Thang Long, Ward 4, Tan Binh District, HCMC

Huy, Vo Duc
HR Department

DHL Express Vietnam
6 Thang Long, Ward 4, Tan Binh District
70000 Ho Chi Minh
0283 948 0539
[Confidential Information]

Requisition ID

About DHL

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year

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