Retail Outlet Officer

Retail Outlet Officer

1-4 years
Not Specified

Job Description


Would you like to become part of the world's most international company in the world that also a Top Employer and a No. 1 World's Best Work Place
A company that pioneered cross border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Customer Centric Team and deliver excellence in a digital world , AS ONE!YOUR TASKS:
  • Front line service point personnel who deliver various customer-focused services to drive sales and maximize profits for a retail establishment. Who work closely with Retail Supervisor to ensure sales targets are achieved.
  • Entailing fulfilling a range of customer service requirements to ensure customers have an enjoyable retail experience.
  • Receiving shipments face to face with customers at DHL Service points including recommendation, describing and demonstrating DHL products & services
  • Promoting sales by employing cross selling and up selling techniques.
  • Involving overseeing the processing of debit/credit card transaction as well as collection of cash payments for product purchase.
  • Handling refunds or exchange for product returns. They also decide when to offer customers discounts on purchases.
  • Monitoring level of inventory stock displayed on shelves to facilitate restocking of out of stock items.
  • Being responsible for the overall cleanliness, upkeep and maintenance of a store.
  • Ordering new merchandise and ensure received items are properly displayed.
  • Escalating difficult customer complaints, as well as communicate other store issues to the Retail Supervisor to initiate resolution.
  • Balancing cash registers at the end of a shift and ensure sufficient change for the next shift.
  • Complying with established strategies to achieve sales objectives.
  • Building and maintaining positive trust relationship with customers.
  • Maintaining an up-to-date knowledge of products and services so as to effectively conduct sale


  • Retail sales candidates must have strong communication skills and work well with others.
  • They must also be courteous and efficient and maintain a tidy appearance.
  • College/university diploma and experience in sales.
  • A career in retail sales entails basic math and technology skills (experience on CCTV, internet, scanners, computer software/hardware)

Retail Skills:
  • Communication (Fluently both Vietnamese & English)
  • Team Player
  • Independent Worker
  • Attention to Detail
  • Cashier Experience
  • Cleaning/ Organisation
  • Product Knowledge
  • Stocking/Inventory
  • Helpfulness
  • Microsoft Office (especially Outlook, Excel)
  • Customer service skills, as well as communication and IT skills.
  • Strong career support & lots of opportunities in an international environment.
  • Global certified training and a professional coaching & feedback culture
  • Respect and Results culture
  • Multifarious benefit programs
  • Multifarious engagement activities under Best Day Everyday Everyday our Health & Well being program
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!

About DHL

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year

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