Retail Outlet Officer

Retail Outlet Officer

DHL
1-4 years
Not Specified

Job Description



YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world that also a Top Employer and a No. 1 World's Best Work Place
A company that pioneered cross border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Customer Centric Team and deliver excellence in a digital world , AS ONE!YOUR TASKS:
  • Front line service point personnel who deliver various customer-focused services to drive sales and maximize profits for a retail establishment. Who work closely with Retail Supervisor to ensure sales targets are achieved.
  • Entailing fulfilling a range of customer service requirements to ensure customers have an enjoyable retail experience.
  • Receiving shipments face to face with customers at DHL Service points including recommendation, describing and demonstrating DHL products & services
  • Promoting sales by employing cross selling and up selling techniques.
  • Involving overseeing the processing of debit/credit card transaction as well as collection of cash payments for product purchase.
  • Handling refunds or exchange for product returns. They also decide when to offer customers discounts on purchases.
  • Monitoring level of inventory stock displayed on shelves to facilitate restocking of out of stock items.
  • Being responsible for the overall cleanliness, upkeep and maintenance of a store.
  • Ordering new merchandise and ensure received items are properly displayed.
  • Escalating difficult customer complaints, as well as communicate other store issues to the Retail Supervisor to initiate resolution.
  • Balancing cash registers at the end of a shift and ensure sufficient change for the next shift.
  • Complying with established strategies to achieve sales objectives.
  • Building and maintaining positive trust relationship with customers.
  • Maintaining an up-to-date knowledge of products and services so as to effectively conduct sale


YOUR PROFILE:

Qualifications:
  • Retail sales candidates must have strong communication skills and work well with others.
  • They must also be courteous and efficient and maintain a tidy appearance.
  • College/university diploma and experience in sales.
  • A career in retail sales entails basic math and technology skills (experience on CCTV, internet, scanners, computer software/hardware)

Retail Skills:
  • Communication (Fluently both Vietnamese & English)
  • Team Player
  • Independent Worker
  • Attention to Detail
  • Cashier Experience
  • Cleaning/ Organisation
  • Product Knowledge
  • Stocking/Inventory
  • Helpfulness
  • Microsoft Office (especially Outlook, Excel)
  • Customer service skills, as well as communication and IT skills.
OUR OFFER:
  • Strong career support & lots of opportunities in an international environment.
  • Global certified training and a professional coaching & feedback culture
  • Respect and Results culture
  • Multifarious benefit programs
  • Multifarious engagement activities under Best Day Everyday Everyday our Health & Well being program
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!

About DHL

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year

Job Source : careers.dhl.com

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