Reservation Agent (6 months)

Reservation Agent (6 months)

1-4 years
Not Specified

Job Description

Job Description
  • Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

  • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

  • Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

  • Determine guest needs and quote the appropriate room and rate as per requirements

  • Input booking information into the Reservation System

  • Process amendments to reservations such as extensions, early departures, etc.

  • Arrange accommodation, visas and activities for leisure, corporate & wholesaler's guests

  • Record special billing arrangements for groups and conventions

  • Coordinate and communicate with all other departments to ensure a smooth operation

Work Experience
  • Diploma education
  • Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
  • Excellent reading, writing and oral proficiency in both Vietnamese & English language
  • Proficient in MS Excel, Word, & PowerPoint

  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Develop your talent through learning programs by Academy Accor.
  • Opportunity to grow within your property and across the world!
  • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

About Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest worldwide.Accor operates in 5,300 locations in over 110 countries. Its total capacity is approximately 777,714 rooms. It owns and operates brands in many segments of hospitality: Luxury (Raffles, Fairmont, Sofitel), premium (MGallery, Pullman, Swissôtel), midscale (Novotel, Mercure, Adagio), and economy (ibis, hotelF1). Accor also owns companies specialized in digital hospitality and event organization, such as onefinestay, D-Edge, ResDiary, John Paul, Potel & Chabot and Wojo.The company is headquartered in Issy-les-Moulineaux, France, and is a constituent of the CAC Next 20 index in the Paris stock exchange.

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