Quality Assurance (Payment)

Quality Assurance (Payment)

1-4 years
Not Specified

Job Description

Job Description:
  • Regularly conduct random checks, provide feedback to agents from Quality Assurance results and proposed solutions to supervisors.
  • Identify the agent's pain-points and provide suggestions to simplify processes and optimize performance.
  • Identify training needs and organize training interventions to meet quality standards.
  • Coordinate and support on-site audits conducted by internal/external providers. Evaluate audit findings and implement appropriate corrective actions.
  • Standardize all documents and SOP training for the Payment & Reconciliation team. Make sure all SOP is documented and easily to understand
  • Prepare and distribute training aids such as instructional material, handouts, evaluation forms and make presentations when necessary
  • Working with relevant team to align SOP that involved Payment & Reconciliation team
  • Other tasks as assigned by line manager

  • At least 1 year-experience in audit/business administration/ finance/ banking/ accounting.
  • Good at communication and problem solving.
  • Good at microsoft office such as: excel, power point
  • Work independently and proactively take on new responsibilities where most needed.
  • Ability to multitask and perform in a constantly changing environment.
  • Humble and willing to learn every day

About Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Job Source : careers.shopee.sg

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